Fiddler
Technology
SolutionsArchitect,CustomerSuccess-US(Remote)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Solutions Architect, Customer Success - US (Remote) at Fiddler. Skills: AI Observability, MLOps, Customer Success, Solutions Architecture. Drive successful onboarding experiences. Architect onboarding solutions”
What You'll Achieve.
Achieve meaningful outcomes; Achieve measurable outcomes; Operationalize trustworthy AI; Fuel Fiddler's growth; Successful adoption; Customer renewals; Customer expansion
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, 5-7+ years of professional experience, 2+ years of hands-on experience deploying ML models, 2+ years of hands-on experience monitoring ML models, 2+ years of hands-on experience maintaining ML models
Nice to Have
Understanding of data science concepts, Understanding of model interpretability, Understanding of explainability techniques, Working knowledge of data tools, Working knowledge of workflow tools, Experience with machine learning frameworks, Proficiency with Kubernetes, Proficiency with cloud platforms, Familiarity with ML/DS lifecycle, Understanding of emerging AI technologies, Understanding of Generative AI, Understanding of Large Language Models, Understanding of RAG architectures, Understanding of agent-based systems
What You'll Do.
Drive successful onboarding experiences
Architect onboarding solutions
Implement onboarding solutions
Align customer goals with capabilities
Ensure deployments delivered on time
Meet clear success criteria
Build relationships with data science teams
Build relationships with ML engineering teams
Guide customers through AI observability journey
Ensure customers realize measurable value
Lead ongoing technical engagements
Lead roadmap discussions
Ensure customer feedback influences product roadmap
Master Fiddler's platform
Help customers operationalize observability best practices
Improve model transparency
Improve performance monitoring
Write custom integration code
Connect Fiddler to customer data ecosystems
Ensure robust pipelines
Ensure scalable pipelines
Ensure secure pipelines
Build integration patterns
Refine integration patterns
Reduce time-to-value for customers
Identify new ways Fiddler can provide value
How You'll Work.
Team & Collaboration
Customer Success Engineering team; Delivery Manager; Data science teams; ML engineering teams; Product teams; Engineering teams; Delivery teams
Communication Scope
Presentation; Storytelling; Technical concepts
Process & Methodology
Project management
Full Job Description
Our Purpose At Fiddler, we understand the implications of AI and the impact that it has on human lives. Our company was born with the mission of building trust into AI. The rise of Generative AI and Agents has unlocked generalized intelligence but also widened the risk aperture and made it harder to ensure that AI applications are working well. Fiddler enables organizations to get ahead of these issues by helping deploy trustworthy, and transparent AI solutions. Fiddler partners with AI-first organizations to help build a long-term framework for responsible AI practices, which, in turn, builds trust with their user base. AI Engineers, Data Science, and business teams use Fiddler AI to monitor, evaluate, secure, analyze, and improve their AI solutions to drive better outcomes. Our platform enables engineering teams and business stakeholders alike to understand the "what", “why”, and "how" behind AI outcomes. Our Founders Fiddler AI is founded by Krishna Gade (engineering leader at Facebook, Pinterest, Twitter, and Microsoft) and Amit Paka (product leader at Microsoft, Samsung, Paypal and two-time founder). We are backed by Insight Partners, Lightspeed Venture Partners, and Lux Capital. Why Join Us Our team is motivated to help build trust into AI to enable society harness the power of AI. Joining us means you get to make an impact by ensuring that AI applications at production scale across industries have operational transparency and security. We are an early-stage startup and have a rapidly growing team of intelligent and empathetic doers, thinkers, creators, builders, and everyone in between. The AI and ML industry has a rapid pace of innovation and the learning opportunities here are monumental. This is your chance to be a trailblazer. Fiddler is recognized as a pioneer in the field of AI Observability and has received numerous accolades, including: 2022 a16z Data50 list, 2021 CB Insights AI 100 most promising startups, 2020 WEF Technology Pioneer, 2020 Fo
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