TwelveLabs
AI
SolutionsArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“Solutions Architect at TwelveLabs. Skills: Solutions Architect, technical resource for key accounts, drive solution design, implementation guidance, co-development of innovative applications, multimodal foundation models, expert technical guidance, collaborating with Sales, Product, Partnerships and Engineering teams, unstructured, rapidly expanding and evolving environment. Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the impleme”
What You'll Achieve.
unlock the full potential of video AI; drive solution design; implementation guidance; co-development of innovative applications; showcase the capabilities of our multimodal foundation models; ensure successful integrations; driving adoption across their organizations; create secure, scalable, and differentiated video understanding experiences; help shape product roadmaps and future capabilities
Industry & Context.
resolving complex technical challenges
What They're Looking For.
Must Have
5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer, Demonstrate a understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with a deep understanding of video workflows and video workloads, Experience driving customer implementations from kickoff through production launch, with a track record of building trusted technical relationships, Exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams, Operate with high horsepower, manage multiple projects simultaneously, and thrive in a fast-changing environment with evolving priorities, Collaborative, humble attitude with an eagerness to help customers and internal teams succeed
Nice to Have
0-1 year of experience welcome, If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at TwelveLabs.
What You'll Do.
Deliver an exceptional customer experience by providing technical expertise
and supporting the implementation of video AI applications with technical stakeholders at startups and enterprises
Own technical relationships with strategic customers
ensuring successful integrations
resolving complex technical challenges
and driving adoption across their organizations
Guide customers on best practices for leveraging TwelveLabs APIs to create secure
and differentiated video understanding experiences
Serve as the first line of defense for design
and architecture questions
escalating complex requirements to internal experts as needed
Create and maintain documentation
implementation guides
and FAQs for common customer requirements and technical challenges
Gather customer feedback and represent the voice of developers and enterprises to internal teams
helping shape product roadmaps and future capabilities
How You'll Work.
Team & Collaboration
collaborating with Sales, Product, Partnerships and Engineering teams; collaborative, humble attitude; help customers and internal teams succeed; collaborative, mission-driven team
Communication Scope
exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams
Process & Methodology
manage multiple projects simultaneously
Full Job Description
Who we are At TwelveLabs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media. With $107 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA's NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation. We are a global company that values the uniqueness of each person's journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI. About the team The Field Engineering team is responsible for ensuring the safe and effective deployment of TwelveLabs' video understanding APIs for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring they maximize value from our multimodal foundation models and products. The Solutions team, part of Field Engineering, is focused on enabling high-impact and strategic customers. They collaborate closely to resolve technical challenges, provide deep expertise, and co-build innovative video AI applications that highlight the transformative advantages of our platform. About the role We're hiring a Solutions Architect to help our strategic customers unlock the full potential of video AI. Acting
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