TwelveLabs

AI

SolutionsArchitect

$149–224k United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Solutions Architect at TwelveLabs. Skills: Solutions Architect, technical resource for key accounts, drive solution design, implementation guidance, co-development of innovative applications, multimodal foundation models, expert technical guidance, collaborating with Sales, Product, Partnerships and Engineering teams, unstructured, rapidly expanding and evolving environment. Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the impleme”

What You'll Achieve.

unlock the full potential of video AI; drive solution design; implementation guidance; co-development of innovative applications; showcase the capabilities of our multimodal foundation models; ensure successful integrations; driving adoption across their organizations; create secure, scalable, and differentiated video understanding experiences; help shape product roadmaps and future capabilities

Industry & Context.

AI
Problems you'll solve

resolving complex technical challenges

What They're Looking For.

Must Have

5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer, Demonstrate a understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with a deep understanding of video workflows and video workloads, Experience driving customer implementations from kickoff through production launch, with a track record of building trusted technical relationships, Exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams, Operate with high horsepower, manage multiple projects simultaneously, and thrive in a fast-changing environment with evolving priorities, Collaborative, humble attitude with an eagerness to help customers and internal teams succeed

Nice to Have

0-1 year of experience welcome, If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at TwelveLabs.

What You'll Do.

Deliver an exceptional customer experience by providing technical expertise

and supporting the implementation of video AI applications with technical stakeholders at startups and enterprises

Own technical relationships with strategic customers

ensuring successful integrations

resolving complex technical challenges

and driving adoption across their organizations

Guide customers on best practices for leveraging TwelveLabs APIs to create secure

and differentiated video understanding experiences

Serve as the first line of defense for design

and architecture questions

escalating complex requirements to internal experts as needed

Create and maintain documentation

implementation guides

and FAQs for common customer requirements and technical challenges

Gather customer feedback and represent the voice of developers and enterprises to internal teams

helping shape product roadmaps and future capabilities

How You'll Work.

Team & Collaboration

collaborating with Sales, Product, Partnerships and Engineering teams; collaborative, humble attitude; help customers and internal teams succeed; collaborative, mission-driven team

Communication Scope

exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams

Process & Methodology

manage multiple projects simultaneously

Full Job Description

Who we are At TwelveLabs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media. With $107 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA's NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation. We are a global company that values the uniqueness of each person's journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI. About the team The Field Engineering team is responsible for ensuring the safe and effective deployment of TwelveLabs' video understanding APIs for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring they maximize value from our multimodal foundation models and products. The Solutions team, part of Field Engineering, is focused on enabling high-impact and strategic customers. They collaborate closely to resolve technical challenges, provide deep expertise, and co-build innovative video AI applications that highlight the transformative advantages of our platform. About the role We're hiring a Solutions Architect to help our strategic customers unlock the full potential of video AI. Acting

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