Algolia
Technology
SolutionsArchitect
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Solutions Architect at Algolia. Skills: AI Search, Search technology, Discovery tools. Provide technical solutions. Provide product training”
What You'll Achieve.
Drive successful customer outcomes; Drive projects to completion on time; Drive projects to completion on budget; Drive successful resolution; Expand relationship and product usage; Enhance customer success
Industry & Context.
Troubleshoot implementation issues; Drive issue resolution; Define dependencies; Outline mitigation plans; Address risks
On-site visits
What They're Looking For.
Must Have
5+ years experience customer-facing technical consultative role, Experience with ecommerce or search technologies, Proficient in Javascript/HTML/CSS, Proficient in a backend framework, Ability to establish credibility and rapport, Excellent analytical and problem solving skills, History of hands-on project management, Ability to prioritize tasks effectively, High-level of attention to detail, Ability to quickly define dependencies, issues, and outline mitigation plans, Ability to work under tight deadlines, Flexible and responding to changing conditions, Consistent history of business-building successes, Passion for results
Nice to Have
Spanish or Portuguese Speaking, Backend/frontend mobile development, Analytics, A/B testing, Familiarity in relevant verticals, Project management experience, Experience within search domain, Experience at our current stage and beyond
What You'll Do.
Provide technical solutions
Provide product training
Drive customer outcomes
Link business processes with solutions
Execute delivery methodology
Drive projects to completion
Troubleshoot customer issues
Drive issue resolution
Prototype new solutions
Catalog new solutions
Consult on architecture best practices
Consult on indexing best practices
Consult on searching best practices
Consult on UI best practices
Expand relationship within enterprise
Expand product usage within enterprise
Engage in customer calls
Engage in on-site visits
Inform product roadmaps
Align on product roadmaps
Aid in action plan development
Aid in roadmap development
Aid in prototype development
Aid in final recommendation development
Aid in SM Action Plan development
Aid in Retrospective development
Partner with Success Management
Partner with Engagement Manager
Understand project goals
Understand deliverables
Create solutions content
Increase solutions content reusability
Increase tooling reusability
Create internal projects
Increase internal projects reusability
Scale customer engagement
Inform product ecosystem
Evolve product ecosystem
Advocate for customer needs
Track feature requests
Resolve feature requests
Disseminate product changes internally
Disseminate product changes to customers
How You'll Work.
Team & Collaboration
Enterprise customers; Technical architects; Business stakeholders; Success Management; Engagement Manager; Internal roles; Engineering; Product
Communication Scope
Technical solutions; Product training; Customer calls; On-site visits; Product roadmaps; Action plan; Roadmap; Final recommendation; SM Action Plan; Retrospective; Solutions content; Blog posts; Workshop tutorials
Process & Methodology
Project management, Roadmap planning
Full Job Description
At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. Algolia, the leader in providing industry grade search and discovery tools to drive richer, more powerful engagement and success capabilities, is seeking a Solutions Architect to accelerate technical success and product adoption. You'll collaborate closely with enterprise customers, owning Algolia solution patterns and offering trusted advice for successful implementation. Additionally, you'll influence the product roadmap and facilitate tailored solutions, both internally and externally, to enhance customer success. As a Solutions Architect, your role involves guiding customers in design, strategy, and best practices for Algolia product deployments. We're looking for candidates with a development and consulting background, technical expertise, and strong relationship skills to drive outstanding outcomes across business units and product teams. THE ROLE WILL CONSIST OF: Be a Trusted Advisor; engage with our customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes Link business processes with product technical solutions Execute delivery methodology to drive projects to completion on time and on budget Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution Prototype and catalog new solutions to fit business pain points Consult on
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