PointClickCare

Healthcare

SolutionsAnalyst-Financial

CA$55–65k Canada FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Solutions Analyst - Financial at PointClickCare. Skills: Customer experience, Technical support, Healthcare software. Provide world class customer support. Develop in-depth understanding of cloud-based software”

What You'll Achieve.

Deliver quality, satisfaction, and resolutions to customers; Meet or exceed established service delivery guidelines; Meet or exceed key performance indicators

Industry & Context.

Healthcare
Problems you'll solve

Problem-solving skills; Trouble-shooting system issues

Eligibility Requirements

Travel to office events, Rotating shifts, Occasional scheduled overtime, On-call as necessary

What They're Looking For.

Must Have

Understanding of administrative tasks and workflows for long term care and medical facilities, Ability to remain calm while trouble-shooting simple to moderately complex system issues with customers

Nice to Have

Familiarity with PointClickCare software

What You'll Do.

Provide world class customer support

Develop in-depth understanding of cloud-based software

Support processes and patient care

Facilitate resolution of technical issues

Work cross-functionally within the team

Effectively use knowledge base

Contribute new or updated content

Meet established service delivery guidelines

Exceed key performance indicators

Thoroughly document problems

Accurately record issue

How You'll Work.

Team & Collaboration

Work cross-functionally within the team

Communication Scope

Written communication; Oral communication

Full Job Description

## Description At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For

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