PointClickCare
Healthcare
SolutionsAnalyst-Financial
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Solutions Analyst - Financial at PointClickCare. Skills: Customer experience, Technical support, Healthcare software. Provide world class customer support. Develop in-depth understanding of cloud-based software”
What You'll Achieve.
Deliver quality, satisfaction, and resolutions to customers; Meet or exceed established service delivery guidelines; Meet or exceed key performance indicators
Industry & Context.
Problem-solving skills; Trouble-shooting system issues
Travel to office events, Rotating shifts, Occasional scheduled overtime, On-call as necessary
What They're Looking For.
Must Have
Understanding of administrative tasks and workflows for long term care and medical facilities, Ability to remain calm while trouble-shooting simple to moderately complex system issues with customers
Nice to Have
Familiarity with PointClickCare software
What You'll Do.
Provide world class customer support
Develop in-depth understanding of cloud-based software
Support processes and patient care
Facilitate resolution of technical issues
Work cross-functionally within the team
Effectively use knowledge base
Contribute new or updated content
Meet established service delivery guidelines
Exceed key performance indicators
Thoroughly document problems
Accurately record issue
How You'll Work.
Team & Collaboration
Work cross-functionally within the team
Communication Scope
Written communication; Oral communication
Full Job Description
## Description At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For
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