PointClickCare
Health Tech
SolutionsAnalyst(EHRSupport)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Solutions Analyst (EHR Support) at PointClickCare. Skills: EHR Support, Customer support. Provide timely and world class customer support. Manage incoming support cases”
Industry & Context.
Troubleshooting
In-office events, Travel to office
What They're Looking For.
Must Have
Must be located in the US for Eligibility
Nice to Have
Degree, or Post-Secondary Education - Information Technology, or related technical field preferred, Experience in a technical support position an asset
What You'll Do.
Provide timely and world class customer support
Manage incoming support cases
Prioritize based on severity
Re-route to other departments
Take ownership on open cases
Follow up on open cases
Build client relationships
Follow up with customers
Maintain knowledge articles
Publish on support portal
Maintain records of daily communications
Support department goals
Support department objectives
Support department deliverables
Work shifts between 8am and 8pm
How You'll Work.
Team & Collaboration
Remote team
Full Job Description
## Description At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For
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