Netsmart
healthcare
SolutionSupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Solution Support Representative at Netsmart. Provide first point of contact support for clients reporting technical or solution issues.. Diagnose and resolve standard client questions or problems over the telephone or internet.”
What You'll Achieve.
ensure client success
Industry & Context.
problem solving
must be legally authorized to work in the United States, Netsmart does not provide work visa sponsorship for this position, pre-employment background check, drug screen
What They're Looking For.
Must Have
Associate degree or equivalent relevant work experience
Nice to Have
1 year of customer service experience, Healthcare solution support experience, Healthcare clinical workflow experience, documentation and data gathering skills
What You'll Do.
Provide first point of contact support for clients reporting technical or solution issues.
Diagnose and resolve standard client questions or problems over the telephone or internet.
Document inbound support requests and ensure proper notation of client problems or issues.
Attend required training and consume materials to ensure you can correctly respond to client questions.
Transfer issues that require more detailed analysis to more experienced associates.
How You'll Work.
Team & Collaboration
Collaboration with internal and external stakeholder to resolve or progress client issues forward.
Full Job Description
**About Netsmart** At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. **Position Overview:** We're looking for a Solution Support Representative to serve as the first point of contact for clients experiencing technical or solution-related issues. This role is ideal for someone who enjoys problem solving, providing excellent customer support, and collaborating with cross functional teams to ensure client success. **Responsibilities** * Provide first point of contact support for clients reporting technical or solution issues. * Diagnose and resolve standard client questions or problems over the telephone or internet. * Document inbound support requests and ensure proper notation of client problems or issues. * Attend required training and consume materials to ensure you can correctly respond to client questions. * Transfer issues that require more detailed analysis to more experienced associates. * Collaboration with internal and external stakeholder to resolve or progress client issues forward. **Qualifications** Required * Associate degree or equivalent relevant work experience Preferred * At least 1 year of customer service experience. * Healthcare solution support experience * Healthcare clinical workflow experience * Strong documentation and data gathering skills Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and
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