ServiceNow
Information Technology And Services
SolutionSalesExecutive-CRM&IndustryWorkflows
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“Solution Sales Executive - CRM & Industry Workflows at ServiceNow. Skills: Solution sales, CRM, AI. Support territory strategy and planning. Provide input to AE during account planning”
What You'll Achieve.
Oversee market success of ServiceNow's CRM & Industry Workflows products; Lead solution win
Industry & Context.
Critically thinking about how to integrate AI into work processes
Regional travel required
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, 5+ years knowledge on return on investment of specialty solutions area to lead solution win, Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor, An understanding of the CRM or CX solution-related business processes, Able to thrive in a fast paced, growing, deadline driven environment, Willingness to go above and beyond to win in the market against stiff competition, Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences, Ability to forge business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system, Excellent communication and presentation skills in Japanese and English, Regional travel required
What You'll Do.
Support territory strategy and planning
Provide input to AE during account planning
Ensure recommendation alignment with Now Value principles
Support customers to envision digital transformation value
Interlock with SC & Specialist SC on Capability Roadmap
GPC on solution knowledge
Customize time allocation to territory needs
Champion diversity and belonging
How You'll Work.
Team & Collaboration
Partnering with rest of account team, customer and partners; Interlock with SC & Specialist SC; Coach AEs, SDRs, GPC; Connect with individuals in ServiceNow internal and external eco-system
Communication Scope
Excellent communication and presentation skills in Japanese and English; Ability to communicate complex issues in simple terms
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. The Solution Sales Executive will oversee market success of ServiceNow's CRM & Industry Workflows products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. * Support territory strategy and planning to improve vertical understanding, account use case targeting and execution * Provide input to AE during the account planning process based on territory strategy and recommendation * Ensure recommendation to territory strategy and account planning is aligned with Now Value principles * Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. * Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model * Coach AEs, SDRs, GPC with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle * Customize the time allocation of responsibilitie
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