Mistral AI
Solutions
SolutionOperationsManager
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optimal for Senior candidates.
“Solution Operations Manager at Mistral AI. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Serve as primary operational relay between Singapore Solutions team and global HQ. Adopt, adapt, and ensure global processes, tools, and frameworks work in Singapore/APAC”
What You'll Achieve.
make this team faster, sharper, and more effective; ensure every process, tool, and framework developed at HQ is meaningfully adapted; consistently deliver value to clients; reducing variability and increasing team efficiency; ensuring adoption through clear documentation, training, and change management; continuously improve how the team operates; aligned with business forecasts, customer pipeline, and regional hiring plans; balancing across accounts, and flagging gaps to leadership and HQ early; ensuring seamless transitions and maximum productivity; as the team scales; measure Singapore Solutions team impact on customer success, revenue, and staffing efficiency; implementing Singapore-specific strategic recommendations
Industry & Context.
analytical skills; problem-solving
On-site presence required
What They're Looking For.
Must Have
8+ years of experience in strategic operations, revenue operations, staffing/resource management, or chief of staff roles, Proven track record in optimising processes, impacting business KPIs, and aligning resources with business priorities in a fast-scaling organisation, Experience working in or with Singapore's enterprise and/or government market, understanding of local business culture, procurement norms, and stakeholder engagement styles, cross-cultural communication skills, analytical skills, Exceptional negotiation and diplomacy skills, Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments, Fluency in English
Nice to Have
MBA or advanced degree, Experience in staffing, resource management, or talent deployment in a technical or professional services context, Familiarity with AI/ML products, Knowledge of Singapore Government procurement frameworks, Experience building operational processes from scratch in a scaling, founder-led organisation, Proficiency in Mandarin, Familiarity with Southeast Asian regional dynamics and enterprise AI adoption patterns
What You'll Do.
Serve as primary operational relay between Singapore Solutions team and global HQ
and ensure global processes
and frameworks work in Singapore/APAC
Identify where global playbooks need localisation
Surface Singapore-specific insights
and opportunities to HQ Ops leadership
and KPI frameworks are implemented in Singapore
Coordinate with HQ on headcount planning and cross-regional staffing
Champion knowledge transfer in both directions
Develop frameworks to standardise customer technical needs approaches
Identify opportunities for experiment-driven improvements
Support development of professional services offerings
Help prepare materials for executive reviews
Design and implement scalable frameworks and AI-assisted workflows
Translate successful delivery patterns into repeatable processes
Partner with teams to identify friction points in delivery
Own rollout of new methodologies in Singapore
Track delivery performance over time
Develop and execute forward-looking staffing strategy
Build and maintain prioritisation framework for resource allocation
Accelerate time-to-value by minimising time-to-staff
Optimise the full Mistraler lifecycle in Singapore
Act as strategic partner to Singapore Solutions leadership
Coordinate with HQ on cross-regional deployment
Identify and operationalise metrics to measure team impact
Create and maintain reporting mechanisms for key KPIs
strategic recommendations
Maintain proficiency in global tools
Collaborate with Product and Engineering teams
Support Singapore Defence & Government Sales Operations function
How You'll Work.
Team & Collaboration
Work directly with Singapore Solutions leadership; Maintain close working relationship with global Solutions Ops team in Paris; Partner with Sales, Product, Revenue Operations, Talent Acquisition, HR, and Legal across geographies; Collaborate with Product and Engineering teams; Support the Singapore Defence & Government Sales Operations function; Work across every function in the company and across time zones
Communication Scope
cross-cultural communication; negotiation; diplomacy
Process & Methodology
process management, resource planning, capacity planning, project allocation
Full Job Description
## Description About Mistral AI At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life. We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments. Our offerings include le Chat, the AI assistant for life and work. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited. Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers Role Summary Solutions Operations Manager, Singapore · Singapore As Mistral AI's first dedicated Solutions Operations hire in Singapore, you will be the operational backbone of our APAC Solutions team and the critical bridge between our Singapore office and global headquarters in Paris. This is a uniquely broad role combining two functions that sit in separate roles at HQ: revenue operations (how the Solutions team goes to market, delivers, and measures impact) and people operations (how the team is staffed, grown, and deployed against customer needs). In Singapore, you will own both. Your Solutions team is composed of AI Deployment Strategists, Applied AI Engineers, and Infrastructure Solution Architects who design, deploy, and optimize AI solutions for Mistral's most strategic enterprise and government customers in Singapore and the broader APAC region. Your mission is to make this team faster, sharper, and more effective - while ensuring that every process, tool, and framework develo
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