SolutionManager,AcademicSolution

About GenScript GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy. GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology. Job Scope: The Solution Manager, or otherwise referred to as the Technical Account Manager, provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Technical Account Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management. This position is fully remote, with occasional travel. This role can reside anywhere in the United States. The estimated salary range is $80,000 - $90,000, based on experience level. Key Responsibilities: Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship Maintain close communication with customers as well as facilitate communication with technica