Talkdesk
AI-powered CX
SolutionEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Solution Engineer at Talkdesk. Skills: AI-powered CX, Sales cycle, Solution engineering. Understand customer-specific needs. Provide business-driven consulting”
What You'll Achieve.
Expand revenue opportunities
Industry & Context.
Problem solving; Decision making
20-50% travel
What They're Looking For.
Must Have
Native German speaker, Fluent in English, 3+ years of Solutions Engineering experience, 2+ years of related industry experience, Bachelor's Degree in a technical or equivalent experience
Nice to Have
Customer Service Software knowledge, Business Intelligence knowledge, Workforce Engagement Management knowledge, Artificial Intelligence knowledge
What You'll Do.
Understand customer-specific needs
Provide business-driven consulting
Provide business-centric expertise
Help Sales team establish visibility
Differentiate solutions from competition
Operate as practitioner in Contact Center space
Support pre-sales engineering
Address C-level discussions
Expand revenue opportunities
How You'll Work.
Team & Collaboration
Cross-team collaboration; Internal customer support; Strategic partner to client; Strategic partner to account team
Communication Scope
Customer responsiveness; Consulting; Listening; Communication; Influential relationships; Facilitation; Presentation; Written communication
Full Job Description
The Solutions Engineer is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SE’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates, clearly differentiating our solutions from the competition. This Solutions Engineer is regarded as an experienced operator/practitioner in the AI-powered CX space and is highly knowledgeable about the unique nuances of this industry. Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell. The Solutions Engineer is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities. RESPONSIBILITIES: Understand customer-specific needs to provide business-driven consulting to prospective and existing customers. Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition. Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry. Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell. The Solutions Engineer is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities. REQUIREMENTS: Native German speaker, fluent in English Deeply understands the dynamics of AI-powered CX market; Demonstrates an exceptional level of internal and external customer resp
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