Shippeo
SaaS
SolutionEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Solution Engineer at Shippeo. Skills: Technical expertise, AI-driven problem-solving, Systemic problem solving, Incident management leadership, Technical customer engagement. Investigate and resolve complex, tier-2 user issues requiring advanced knowledge of platform behavior, data flows, APIs, and deep database queries. Build and implement intelligent agents into existing workflows, utilizing prompting and scripting to automate diagnostics, log analysis, and knowledge synthesis to eliminate rec”
What You'll Achieve.
Accelerate issue resolution; Eliminate systemic friction; Optimize operations; Elevate the user experience; Eliminate recurring manual tasks; Increased autonomy for level-1 support and customer success teams
Industry & Context.
AI-driven problem-solving; Systematically deconstruct complex issues; Root cause analysis; Systemic problem solving
On-call rotation, Requires two days per week in the office, Submit CV in English
What They're Looking For.
Must Have
3–4 years of dedicated experience in a Technical Support L2, Integration Consultant, or Solution Engineering role within a fast-paced SaaS environment, Highly autonomous and self-directed with a lean, continuous improvement background and the ability to systematically deconstruct complex issues, Extensive practical experience querying databases, analyzing platform logs, and debugging web integrations using APIs and technical environments like SQL, Postman, Elasticsearch, and DBeaver (or equivalent ticketing and database tools), Exceptional communication and presentation skills, maintaining organization and calm under pressure when facilitating alignment between technical developers and business clients, Professional fluency in both English and French (written and verbal) is required
Nice to Have
Hands-on experience writing scripts in Python, JavaScript, or Bash to support automated tool building, A foundational understanding of logistics, freight forwarding, or global supply chain operations, Fluency in any other European language is a valuable asset within our international environment
What You'll Do.
Investigate and resolve complex
tier-2 user issues requiring advanced knowledge of platform behavior
and deep database queries
Build and implement intelligent agents into existing workflows
utilizing prompting and scripting to automate diagnostics
and knowledge synthesis to eliminate recurring manual tasks
Partner directly with Product
and Engineering teams to address root causes
prioritizing permanent architectural fixes and product gap resolutions over individual patches
Act as a trusted technical contact for our portfolio
navigating major incident channels
managing communication threads
and conducting transparent post-mortems for both technical and non-technical stakeholders
Lead response efforts during critical platform incidents
coordinate internal cross-functional resolution teams
and participate in an on-call rotation to support global 24/7 structures
Bridge the gap between product developments and user pain points by updating help centers
creating automated runbooks
and training level-1 support and customer success teams for increased autonomy
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner directly with Product, Quality Assurance, and Engineering teams; Coordinate internal cross-functional resolution teams; Facilitating alignment between technical developers and business clients
Communication Scope
Exceptional communication and presentation skills; Managing communication threads; Transparent post-mortems; Professional fluency in both English and French (written and verbal)
Full Job Description
Founded in 2014, Shippeo is a leading European SaaS company transforming supply chain visibility. With a global presence and multicultural team of 27 nationalities operating across Europe, North America, and Asia, we offer real-time multimodal transportation visibility to top industry leaders across various sectors. Our ambition is to become the world's leading supply chain data platform, using predictive AI, high-quality real-time data, and a robust partner network to enhance customer experience and operational excellence. Learn more about our mission and values on our website: About the role As a Solution Engineer at Shippeo, you will sit at the intersection of deep technical expertise, AI-driven problem-solving, and cross-functional collaboration. This is not a traditional support role; you will serve as a vital technical bridge connecting our customers, product engineering, and customer success teams to accelerate issue resolution and eliminate systemic friction. Operating within a dedicated team of four Solution Engineers and reporting directly to the Director of Solution Engineering, you will own complex technical challenges end-to-end. From deep-diving into the root causes of sophisticated integration anomalies to leveraging and building AI workflows that prevent recurring issues, your work will directly optimize operations and elevate the user experience across our global platform. Please Note: This role is based in Paris and operates on a hybrid model, requiring two days per week in the office. As we operate internationally, we kindly request all candidates to submit their CV in English. Unfortunately, applications submitted in any other language will not be considered. Contract Type: Permanent / CDI Function: Solution Engineering Key responsibilities: * Engineering Support: Investigate and resolve complex, tier-2 user issues requiring advanced knowledge of platform behavior, data flows, APIs, and deep database queries. * AI Leverage & Workflow Automation:
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