Omilia
Information Technology and Services
SolutionConsultant,DACH
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Solution Consultant, DACH at Omilia. Skills: conversational AI, Technical Sales, Solution Architectures. Own technical pre-sales process. Ensure quality of solution architectures”
What You'll Achieve.
enable revenue growth; ensure proposed solution is technically sound, commercially viable, and deliverable
Industry & Context.
Willingness and ability to travel within Europe as required
What They're Looking For.
Must Have
Proven track record in a Technical Sales, Pre-Sales Engineering, or Solutions Consulting role, Fluency in German (native or near-native) and English — both written and verbal, working knowledge of voice IVR, conversational AI, NLU, or contact center automation technologies, Solid understanding of SaaS architecture, REST APIs, and enterprise technology integration patterns, Experience designing and delivering compelling product demonstrations, Ability to respond to complex RFPs with precision, structure, and persuasive business framing, commercial acumen, Excellent facilitation skills for discovery workshops and stakeholder interviews, Ability to translate complex technical concepts into accessible business value narratives, Willingness and ability to travel within Europe as required
Nice to Have
Hands-on experience with CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral, Knowledge of networking protocols (e. g. MPLS, VPN) and telephony standards (e. g. SIP, WebRTC), Familiarity with enterprise ecosystem integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms, Experience navigating complex enterprise procurement and sales cycles specifically within the DACH market, Domain expertise in a specific vertical such as Banking, Insurance, Utilities, Healthcare, or Telco, Additional European languages — Greek is a welcome bonus, Background in computational linguistics, NLU model design, or dialogue management, Exposure to AI Act, GDPR, or other regulatory frameworks relevant to enterprise AI deployments in the EU
What You'll Do.
Own technical pre-sales process
Ensure quality of solution architectures
Act as primary technical authority
Map customer use cases
Ensure seamless handover
Partner with Account Executives
Lead discovery workshops
Design tailored solution architectures
Build and deliver product demonstrations
and security questionnaire responses
Review and edit Scopes of Work
Scope custom Customer Journey proposals
Guide customers on platform usage
Feed insights back to internal teams
Support internal sales enablement
Represent Omilia at events
How You'll Work.
Team & Collaboration
Partner with Account Executives; Collaborate with Product and Delivery; Contribute actively as an integrated team member; Act as an Omilia ambassador
Communication Scope
translate complex technical concepts into accessible business value narratives; facilitation skills for discovery workshops and stakeholder interviews
Full Job Description
### Role Purpose The Solutions Consultant exists to own the technical dimension of Omilia's sales process across the DACH region, acting as the primary bridge between prospect needs and Omilia's conversational AI capabilities. The role combines deep technical expertise with strong commercial acumen to design, articulate, and demonstrate solutions that directly address customer business challenges. By serving as a trusted advisor throughout the pre-sales cycle, the Solutions Consultant enables revenue growth while ensuring every proposed solution is technically sound, commercially viable, and deliverable. ### Accountabilities * Own the end-to-end technical pre-sales process for all assigned opportunities in the DACH region, from initial discovery through to solution sign-off and handover to Delivery. * Be accountable for the quality, accuracy, and commercial alignment of all solution architectures, RFP responses, and Scopes of Work produced for prospects and customers. * Act as the primary technical authority and trusted advisor for prospects during the evaluation phase, ensuring Omilia's capabilities are represented with precision and credibility. * Own the mapping of customer use cases to approved Omilia Customer Journeys, and lead the proposal of custom journeys where no existing solution covers the requirement. * Drive the feedback loop between field observations and internal teams — ensuring customer insights, capability gaps, and competitive intelligence consistently inform Product and Delivery roadmaps. * Ensure a seamless, trust-preserving handover from Sales to Delivery for every won opportunity, maintaining continuity of technical context and customer relationship. ### Key Responsibilities * Partner with Account Executives in opportunity qualification, helping assess technical fit, identify deal risks, and define success criteria early in the sales cycle. * Lead structured discovery workshops with prospects to surface business requirements, technical constr
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