ServiceNow
Tech / AI / Software
SolutionConsultant
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“Solution Consultant at ServiceNow. Skills: technical expertise, pre-sales solution consulting, product demonstration, AI integration. provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements. participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of [product line features] on the ServiceNow SaaS pla”
What You'll Achieve.
achieving quarterly and annual sales objectives for an assigned territory
Industry & Context.
critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; analyzing AI-driven insights; Understand business and technical problems addressed by the products
What They're Looking For.
Must Have
2+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry, Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue, Demonstrated proactive approach to perform without being told what to do, Ability to prioritize task and be efficient to minimize wasted effort, Proven ability to live up to commitments while maintaining integrity and focus on details, Exceptional communication and presentation skills to include technical and business concepts
Nice to Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry., Eagerness and willingness to learn
What You'll Do.
provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements
participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power
and ease-of-use of [product line features] on the ServiceNow SaaS platform
deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory
Support Digital Sales teams in the qualification of customer needs through discovery
Participate across the sales lifecycle on acquiring new customers
Demonstrate the product
both standard and tailored to prospects and existing customers
Generate product demo scripts and scenarios and maintain demonstration environment(s)
Scope and deliver Proof of Concept/Proof of Value engagements with prospects
Respond to Request for Information/Proposal documents
Stay current on product developments/releases to a level required for demo and POC/POV
Support Marketing events – user conferences
Stay current on competitive analyses and understand differentiators between the company and its competitors
Understand business and technical problems addressed by the products including key regulations
evolving business needs
In conjunction with Sales and Professional Services
conduct transition briefing - communicate commitments and expectations in preparation for deployment
Act as the ServiceNow subject matter expert at executive briefings and marketing events
How You'll Work.
Team & Collaboration
Provide mentoring and training to peers, colleagues and partners; In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment
Communication Scope
Exceptional communication and presentation skills to include technical and business concepts
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. As a member of the Digital Solutions Consulting team, you will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements. The Digital SC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of [product line features] on the ServiceNow SaaS platform. What you get to do in this role: The Senior Digital Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory. * Support Digital Sales teams in the qualification of customer needs through discovery * Participate across the sales lifecycle on acquiring new customers * Provide mentoring and training to peers, colleagues and partners * Demonstrate the product, both standard and tailored to prospects and existing customers * Generate product demo scripts and scenarios and maintain demonstration environment(s) * Scope and deliver Proof of Concept/Proof of Value engagements with prospects * Respond to Request for Information/Proposal documents * Stay current on product developments/releases to a level required for demo and POC/POV * Support Marketing events – user conferences, trade shows, webinars etc. * St
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