Salesforce
SolutionCOE-Strategy&OperationsSeniorDirector
Neural analysis suggests this role is
optimal for Director candidates.
“Solution COE - Strategy & Operations Senior Director at Salesforce. Skills: Program management, Operations, Strategy. Own COE Program Management. Own COE Performance”
What You'll Achieve.
CoE roadmap executed; Field adopting the model; CoE impact measured; CoE impact visible; Deal cycle time improvements; Margin impact measured; Quality impact measured; High usage of tools; High usage of standards; Measurable improvements in deal velocity; Measurable improvements in estimation accuracy; Measurable improvements in margin predictability; Fast identification of adoption gaps; Fast resolution of adoption gaps; Governance effectiveness measurable
Industry & Context.
Identify problems; Act on problems; Escalate issues; Identify gaps; Fix bottlenecks; Root cause analysis
What They're Looking For.
Must Have
12-15+ years in operations, 12-15+ years in PMO, 12-15+ years in consulting, 12-15+ years in services leadership, Reporting and analytics experience, Program management experience at global scale, Ability to translate data into clear business insights, Experience working with global teams, GDC coordination, Stakeholder management skills
What You'll Do.
Own COE Program Management
Build dashboards to track adoption
Build dashboards to track usage
Build dashboards to track deal cycle time
Build dashboards to track margin
Build dashboards to track quality
Provide clear reporting to leadership
Measure field penetration
Track CoE standards usage across regions
Track CoE standards usage across P&Ls
Track CoE standards usage across product lines
Identify gaps in adoption
Drive actions to improve penetration
Run the CoE Operating Model
Manage the CoE roadmap
Manage CoE priorities
Track execution across CoE initiatives
Ensure alignment between standards and tools
Ensure alignment between standards and field adoption
Ensure alignment between tools and field adoption
Manage Knowledge Lifecycle
Ensure playbooks are up to date
Ensure templates are up to date
Ensure standards are up to date
Ensure playbooks are easy to find
Ensure templates are easy to find
Ensure standards are easy to find
Ensure playbooks are used by field
Ensure templates are used by field
Ensure standards are used by field
Turn delivery learnings into updated standards
Capture Continuous Improvement
Drive Continuous Improvement
Collect feedback from field
Collect feedback from delivery teams
Identify patterns and recurring issues
Feed insights into standards
Feed insights into tools
Support Deal Operations
Ensure CoE processes do not slow deals
Monitor governance or tools creating friction
Fix bottlenecks quickly
Act as central coordination point
Ensure alignment through data
Ensure alignment through visibility
Standardize reporting with GDC
Ensure delivery data is consistent
Track adoption of CoE standards across practices
Highlight gaps or inconsistencies
Measure impact of new tools
Provide data-driven feedback on tools
Align on reporting of compliance
Align on reporting of approvals
Align on reporting of risk
Ensure governance effectiveness is measurable
Drive alignment through transparency
Drive alignment through data
Drive alignment through accountability
How You'll Work.
Team & Collaboration
Cross-functional coordination; Peer organizations alignment; Global tracking and insights; Delivery teams feedback; Global Standardization Lead; Global Tools Lead
Communication Scope
Clear reporting; Business insights
Process & Methodology
Program management, Roadmap execution, Roadmap priorities
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Sales Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. COE - Strategy & Operations Lead Role Description Salesforce Professional Services is building a centralized CoE to standardize how deals are scoped, estimated, and delivered globally. This role is responsible for running the CoE as a measurable, high-performing system. You will ensure: The CoE roadmap is executed The field is adopting the model The impact of the CoE is clearly measured and visible You are not building the model or tools—you are ensuring they are used, tracked, and continuously improved at scale. What You Will Do - Core Responsibilities 1\. Own COE Program Management, Performance & Reporting Build and manage dashboards to track: Adoption of CoE standards Usage of tools and agents Deal cycle time improvements Margin and quality impact Provide clear, regular reporting to leadership 2\. Measure Field Penetration Track how widely CoE standards and tools are used across: Regions (AMER, EMEA, APAC) P&Ls Product lines Identify gaps in adoption Drive actions to improve penetration 3\. Run the CoE Operating Model Manage the CoE roadmap and priorities Track execution across all CoE initiatives Ensure alignment between: Standards Tools Field adoption 4\. Ma
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