IP Fabric
Network Automation
SolutionArchitect-PostSales
Neural analysis suggests this role is
optimal for Mid candidates.
“Solution Architect - Post Sales at IP Fabric. Skills: Network Engineering, Solution Architecture, Post-Sales Support, Python. Guide customers through journey. Ensure successful adoption”
What You'll Achieve.
successful adoption; ongoing value realization; transform enterprises; successful project outcomes; maximize customer satisfaction; maximize customer engagement
Industry & Context.
facilitate resolution of complex issues
Occasionally travel for company meetings, industry events, and customer visits (once to three times a quarter)
What They're Looking For.
Must Have
2+ years of experience in post-sales engagements or professional services for enterprise B2B hardware or software solutions, networking space, customer-first perspective, consultative approach to solution delivery, background in network engineering or architecture, understanding of networking technologies and protocols, experience in professional services functions, project scoping, SOW creation, solution implementation, Familiarity with server virtualization technologies, Basic understanding of programming languages and APIs, project management skills
Nice to Have
understanding of NetDevOps workflows, automation, infrastructure-as-code, Ability to code in Python, develop custom prototype solutions, Proven wins as a technical post-sales engineer/architect
What You'll Do.
Guide customers through journey
Ensure successful adoption
Realize ongoing value
Understand network management limitations
Leverage network data
Refine and validate use cases
Establish post-sales acceptance criteria
Conduct training sessions
Provide ongoing client support
Identify and nurture customer champions
Develop and draft Statements of Work
Manage project progress
Implement mitigation strategies
Deploy IP Fabric platform
Provide basic support
Assist sales and partners
and oversee implementation
How You'll Work.
Team & Collaboration
Work closely with Customer Success Managers; Collaborate with product management; Collaborate with product marketing; Collaborate with engineering; Work closely with IP Fabric’s support teams; Work closely with sales teams
Communication Scope
clear and concise Statements of Work
Process & Methodology
project scoping, SOW creation, solution implementation, project management skills, manage multiple customer engagements, Manage project progress, implement mitigation strategies
Full Job Description
About IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and beyond. About The Role As a Post Sales Solution Architect at IP Fabric, you will work closely with our Customer Success Managers to understand customer requirements and provide technical expertise, in order to engage with clients post-sales to understand their requirements and business objectives and facilitate resolution of complex issues where/when appropriate. What You'll Do Customer Engagement & Solution Delivery: Guide customers through their journey with IP Fabric, ensuring successful adoption and ongoing value realization. Understand the limitations of traditional network management approaches and the opportunities in leveraging network data to transform enterprises. Refine and validate use cases and outcomes created by the Pre-Sales team and establish post-sales acceptance criteria. Conduct training sessions and provide ongoing client support to maximize the effectiveness of implemented solutions. Identify and nurture customer champions to drive long-term engagement. Develop and draft clear and concise Statements of Work (SOWs) that outline project scope, deliverables, timelines, and resource requirements. Manage project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes. Occasionally travel for company meetings, industry events, and customer visits (once to three times a quarter). Cross-Functional Coordination Collaborate with product management, product marketing, and engineering to provide field-facing feedback that influences the product roadmap. Work closely with IP Fabric’s support and sales teams to maximize customer satisfaction and engagement. Technical Ex
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