HSI
E-Learning
SolutionArchitect(DONESAFE)
Neural analysis suggests this role is
optimal for Senior candidates.
“Solution Architect (DONESAFE) at HSI. Skills: Solution Design, pre-sales, implementation, integration, technical leadership. design comprehensive, innovative technical solutions. enhancing the customer experience through solutions”
What You'll Achieve.
driving business growth through expert solutioning; improving the customer experience; driving innovation through design principles; ensure the best possible outcome for the Customer and HSI Donesafe in a timely manner
Industry & Context.
Problem-Solving – the ability to think outside the box, innovate and provide solutions for delivery challenges; solving complex technical challenges
What They're Looking For.
Must Have
Technical pre-sales experience, Experience supporting and delivering software implementations, Minimum 5 years Donesafe Implementation and Integration experience, Experience supporting technical teams, Experience supporting both medium and enterprise clients, Expertise with database technologies, Proficient in Microsoft 365 suite
Nice to Have
Familiarity with cloud platforms, Familiarity with agile and waterfall methodologies
What You'll Do.
innovative technical solutions
enhancing the customer experience through solutions
building function technical capability
driving innovation through design principles
implementation component – providing Implementation Managers with assistance on complex technical customer projects
leading proof of concepts
providing integration expertise and solution consultancy
assist in the upskilling of other implementers
Work closely with other stakeholders to align and support product and project goals and associated technical constraints
Present and communicate complex technical solutions to both technical and non-technical stakeholders (internal and external)
Proactively engage with prospects
clients and partners to gather feedback and refine solutions accordingly
Design scalable and reusable solutions
Provide input into evaluating and refining frameworks
methodologies and processes to improve HSI Donesafe Customer Implementation experience
and tailored technical solutions that address complex customer needs
leveraging our full suite of products and services
developing detailed solution proposals
and technical specifications
Support complex technical project delivery items such as bespoke integrations and specialty consultancy
Document requirements and scope enterprise projects
including complex change requests
Assist with establishing revised change request scoping strategies and processes
Support escalated customers with expert advice and remediation through the solution
Provide input to other delivery departments for improvements to Donesafe solutions
ensuring these adhere to Implementation methodology and principles and meet technical requirements
Assist in bid management for technical solutions
Assist in establishing services bid management processes
Provide accurate technical scoping and effort estimations for proposed solutions
contributing to pricing strategies and project planning
Stay updated with Product developments and how they relate to industry trends
Drive innovation by proposing new ideas and approaches for technical solutions and process improvements
Identify potential revenue generating opportunities through engagement with prospects
How You'll Work.
Team & Collaboration
Work closely with other stakeholders to align and support product and project goals and associated technical constraints; Collaborate with internal and external stakeholders to gather and translate business requirements into detailed Donesafe technical specifications; A team player who is driven to ensure the best possible outcome for the Customer and HSI Donesafe in a timely manner; A collaborative and supportive team-based environment
Communication Scope
Present and communicate complex technical solutions to both technical and non-technical stakeholders (internal and external)
Process & Methodology
project planning, project goals, enterprise projects, change request scoping strategies and processes
Full Job Description
The HSI Donesafe Solution Architect is a senior position within the demand function of Customer Operations. This role will have a key focus working in the pre-sales phase, working closely with prospective and existing clients to understand their unique challenges and design comprehensive, innovative technical solutions. Being highly capable with our products, your key responsibilities include enhancing the customer experience through solutions, building function technical capability and driving innovation through design principles. This role will have an Donesafe implementation component – providing Implementation Managers with assistance on complex technical customer projects, leading proof of concepts, and providing integration expertise and solution consultancy. As a senior specialist, you will be expected to assist in the upskilling of other implementers sharing your knowledge and experience. This role is ideal for a highly motivated and customer centric individual who thrives on solving complex technical challenges and plays a crucial role in driving business growth through expert solutioning. **Essential Functions ** Stakeholder Interaction: * Work closely with other stakeholders to align and support product and project goals and associated technical constraints. * Present and communicate complex technical solutions to both technical and non-technical stakeholders (internal and external). * Proactively engage with prospects, clients and partners to gather feedback and refine solutions accordingly. Solution Design: * Collaborate with internal and external stakeholders to gather and translate business requirements into detailed Donesafe technical specifications. * Design scalable and reusable solutions * Provide input into evaluating and refining frameworks, methodologies and processes to improve HSI Donesafe Customer Implementation experience. * Architect robust, scalable, and tailored technical solutions that address complex customer needs, leveraging our full
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