Nscale
SolutionArchitect–CustomerEngagements(StrategicAccounts)
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“Solution Architect – Customer Engagements (Strategic Accounts) at Nscale. Skills: Solution Architecture, Customer Engagements, Technical Advising. Act as primary technical point of contact. Develop deep understanding of customer architectures”
What You'll Achieve.
Ensure successful delivery; Ensure long-term partnership growth; Ensure customers realize maximum value
Industry & Context.
Performance issues; Gaps in customer environments
What They're Looking For.
Must Have
5-10+ years customer-facing technical role, Ability to go deep technically, Experience working with large enterprise customers, Proven ability to understand complex customer environments, Demonstrated ownership and follow-through, Experience supporting pre-sales, Ability to navigate ambiguity
Nice to Have
Experience with SLAs, Experience with delivery commitments, Experience with customer accountability
What You'll Do.
Act as primary technical point of contact
Develop deep understanding of customer architectures
Partner to design and optimize solutions
Lead technical discussions
Lead architecture reviews
Translate customer requirements
Influence internal roadmaps
Own end-to-end success of engagements
Ensure delivery against commitments
Ensure delivery against timelines
Drive structured communication
Drive alignment between customers and internal teams
Identify performance issues
Identify gaps in customer environments
Support pre-sales opportunities
Support expansion opportunities
Articulate technical value
Guide solution design
Act as calm presence during incidents
Help troubleshoot issues
Maintain customer confidence
Bring structure to engagements
Bring follow-through to engagements
Ensure accountability across stakeholders
How You'll Work.
Team & Collaboration
Customer teams; Internal engineering teams; Internal product teams; Internal operations teams
Communication Scope
Translate between technical and business contexts
Process & Methodology
Program management
Full Job Description
Role Overview We are seeking a customer-facing Solution Architect to lead and deepen our engagements with Nscale’s most strategic customers. This role sits at the intersection of engineering, product, and commercial teams—acting as a trusted technical advisor to customers while ensuring successful delivery and long-term partnership growth. You will go beyond coordination and program management, developing a deep understanding of customer workloads, architectures, and business objectives. You’ll play a critical role in shaping solutions, guiding customers through technical challenges, and ensuring they realize maximum value from Nscale’s platform. What You’ll Do Act as the primary technical point of contact for strategic customers, building trusted, long-term relationships Develop a deep understanding of customer architectures, software stacks, and AI/HPC workloads Partner with customers to design and optimize solutions on Nscale’s infrastructure Lead technical discussions, workshops, and architecture reviews with customer teams Translate customer requirements into clear technical plans and influence internal roadmaps where needed Own the end-to-end success of customer engagements, ensuring delivery against commitments and timelines Drive structured communication and alignment between customers and internal engineering, product, and operations teams Proactively identify risks, performance issues, or gaps in customer environments and drive resolution Support pre-sales and expansion opportunities by articulating technical value and guiding solution design Act as a calm, credible presence during incidents—helping troubleshoot issues and maintain customer confidence Bring structure and follow-through to engagements, ensuring accountability across all stakeholders What We’re Looking For 5–10+ years in a customer-facing technical role such as Solution Architect, Sales Engineer, or Technical Program Manager Strong ability to go deep technically (infrastructure, cloud, netwo
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