Salesforce
AI CRM
SolutionArchitect-CanadaPublicSector
Neural analysis suggests this role is
optimal for Senior candidates.
“Solution Architect - Canada Public Sector at Salesforce. Skills: Solution Architecture, Salesforce Platform, Customer Engagements, Public Sector. Lead workstreams in customer engagements. Partner with key collaborators”
What You'll Achieve.
Achieve the vision; Complete key deliverables; Deliver customer return on investment; Acquire customer acceptance of the delivered solution; Implement the business strategies; Drive increased business value; Drive the most effective achievement of the value objectives
Industry & Context.
Analyze issues and obstacles; Resolve root cause; Identify appropriate corrective action; Handle customer negotiations; Negotiate solutions to sophisticated problems; Resourceful thinker; Entrepreneurial thinker; Work through problems; Solve problems
Canadian citizen, Possible travel of about 25%
What They're Looking For.
Must Have
5+ years of enterprise-level projects experience, Waterfall and agile software development methodologies experience, Configuration and customization on the Salesforce platform, Defining the system architecture landscape, Leading discovery sessions, Defining business requirements, Writing user stories, Detailed system and functional designs, Detailing business processes, Wire-framing system designs, Process flow diagram tools, UML, Sequence diagrams, Hands-on technical experience with Service Cloud, Hands-on technical experience with OmniStudio, Hands-on technical experience with Public Sector (PSS), Presentation skills, Ability to rapidly learn new concepts, Written communication skills, Standout colleague, Customer qualification of a large scale/enterprise implementation, Multiple work streams experience, Great listener, Resourceful and entrepreneurial thinker, Degree or equivalent relevant experience
Nice to Have
Delivering high-value business outcomes applying an agile approach, Confirmed results leading customer and/or partner success stories, Experience working with Experience Cloud, Relevant Salesforce certifications, Consulting experience, Experience working with Salesforce GovCloud or GovCloud Plus
What You'll Do.
Lead workstreams in customer engagements
Partner with key collaborators
Achieve vision and key deliverables
Serve as hands-on advisors
Deliver customer return on investment
Co-create vision with customer
Own execution with customer
Acquire customer acceptance
Drive difficult conversations
Analyze issues and obstacles
Identify corrective action
Connect with technical and business customers
Understand requirements
Craft comprehensive solutions
Understand business challenges
Follow Professional Services Methodology
Engage with Customer Success teams
Engage with Product teams
Ensure solutions drive value
Supply to thought leadership
Engage with cloud-specific practices teams
Contribute internally and externally
Serve as trusted advisor
Identify and lead initiatives
Grow consulting knowledge base
Guide customers and colleagues
Rationalize and deploy new technologies
Drive increased business value
Instruct sophisticated concepts
See issues through to resolution
Handle customer negotiations
Negotiate solutions with partners
Review project direction
Correct project approach
Keep programs on track
Ensure solutions extendable
Ensure solutions maintainable
Advise program strategies
Articulate program strategies
How You'll Work.
Team & Collaboration
Partnering with key collaborators; Work collaboratively; Connect with technical and business customers; Interact with customer product owner; Interact with business process owner; Interact with technical resources; Engage with Customer Success teams; Engage with Product teams; Engage with cloud-specific practices teams; Contribute internally in their Community; Work collaboratively; Standout colleague
Communication Scope
Communication skills; Instructing sophisticated concepts; Clearly articulate rationale; Written communication skills; Develop materials appropriate for audience; Great listener; Connect with people in diverse roles
Process & Methodology
Waterfall methodologies, Agile methodologies, Project direction, Program strategies
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft compre
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