ServiceNow
Tech / AI / Software
SolutionArchitect
“Solution Architect at ServiceNow. Skills: CRM Architect, telecommunications industry expertise, ServiceNow implementations. Lead ServiceNow CRM implementations for telecommunications customers. Translate telco-specific business challenges into effective CRM solution designs”
Industry & Context.
solving business process and technology problems
Must be able to travel up to 25% annually, when applicable
What They're Looking For.
Must Have
10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer, 10+ years in the CRM technology industry, Significant experience working with or within telecommunications companies — including carriers, CSPs, cableroadband providers, or telco infrastructure firms, Deep understanding of telco business models, customer lifecycle management, and operational challenges (e. g. , churn, order management, B2B/enterprise sales, network-driven service delivery), Familiarity with OSSSS architecture and how CRM systems interact with broader telco technology stacks, Comfort learning new technology platforms quickly, Ability to perform deep architectural advisory work, Excellent verbal and written communication skills, Highly data-driven with commitment to driving customer engagement toward business outcomes and value realization, Fanatical about customer success and tenacious at driving long-term customer value
Nice to Have
Prior ServiceNow experience helpful but not required, Ideally ServiceNow CSA and CSM certified, or willingness to certify upon hire
What You'll Do.
Lead ServiceNow CRM implementations for telecommunications customers
Translate telco-specific business challenges into effective CRM solution designs
Serve as a trusted advisor to telco customers
Engage and collaborate with ServiceNow R&D teams on escalated technical issues
Provide thought leadership to telco sponsors and stakeholders
Review customer architecture
and system integrations
Configure solution environments to address customer requirements and business issues
Contribute to pre-sales campaigns
Mentor field resources on telco industry context and delivery best practices
Collaborate with Product Management to surface telco customer needs and inform the ServiceNow product roadmap
Share industry insights and lessons learned
How You'll Work.
Team & Collaboration
Engage and collaborate with ServiceNow R&D teams; Collaborate with Product Management; Share industry insights and lessons learned with internal teams and the broader ServiceNow community
Communication Scope
Excellent verbal and written communication skills; ability to present to executives; chair workshops; facilitate complex stakeholder sessions
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