SolutionArchitect

_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Functional Architect leads consultative engagements with complex enterprise customers, partnering with key stakeholders to create compelling visions while advising and executing on AI-enhanced strategies. They serve as hands-on advisors, leveraging strong interpersonal skills, functional and/or technical knowledge, Salesforce product knowledge (including AI capabilities), industry experience, consulting experience, and deep understanding of their client's business to deliver measurable customer ROI. Functional Architects are strong presenters and facilitators who obtain customer acceptance by understanding and delivering the right strategic vision while driving the difficult conversations necessary to execute business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. In today's AI-first landscape, Functional Architects must demonstrate proficiency with modern AI development tools, understand Salesforce's AI ecosystem, and leverage these technologies to accelerate delivery and enhance solution qu