Waystar
healthcare
SolutionAdoptionConsultant–Payments&TerminalSolutions
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“Solution Adoption Consultant – Payments & Terminal Solutions at Waystar. Skills: payment terminals, client implementations, project management, healthcare payments. Drive successful implementation, deployment, and adoption of Waystar’s payment technology solutions. Specialize in payment terminal deployments, EMV payment technology, merchant onboarding, and payment workflow enablement”
What You'll Achieve.
driving the successful implementation, deployment, and adoption of Waystar’s payment technology solutions; ensuring a seamless client experience from onboarding through go-live and stabilization; support successful client outcomes; support long-term solution adoption and success; enhance both operational efficiency and client experience; ensure successful onboarding, connectivity, and issue resolution; support deployment readiness and issue resolution; ensure successful deployment outcomes
Industry & Context.
analytical, troubleshooting, and problem-solving capabilities; troubleshooting; escalation management; Drive end-to-end resolution of escalated implementation, deployment, and payment processing issues
occasional after-hours or weekend coverage based on client deployment schedules
What They're Looking For.
Must Have
5+ years of project management, implementation, or consulting experience in a client-facing technology environment, 2+ years of direct client-facing implementation or solution consulting experience, Experience supporting payment terminals, payment hardware, merchant processing, or payment technologies, Experience with merchant onboarding processes and payment operations workflows, Experience using Salesforce (SFDC) or similar CRM/project tracking platforms, understanding of payment processing lifecycle, merchant account setup, and transaction flow management, Experience working with healthcare technology implementations and integrations, organizational, communication, and stakeholder management skills, Ability to manage competing priorities in a fast-paced environment, analytical, troubleshooting, and problem-solving capabilities, Technical aptitude with the ability to quickly learn new systems and technologies
Nice to Have
Experience with EMV payment processing, payment gateways, merchant services, or point-of-sale technologies, Knowledge of Epic workflows, healthcare revenue cycle operations, or healthcare payment integrations preferred, Familiarity with networking concepts, firewalls, and terminal connectivity, Experience in healthcare payments or payment processing environments strongly preferred, PMP certification or formal project management training preferred, Experience supporting go-live command center activities or implementation escalations, Point-of-sale or server support experience is a plus
What You'll Do.
Drive successful implementation
and adoption of Waystar’s payment technology solutions
Specialize in payment terminal deployments
EMV payment technology
and payment workflow enablement
Serve as a strategic partner to clients throughout the implementation lifecycle
Ensure a seamless client experience from onboarding through go-live and stabilization
Lead and support client implementations involving payment terminals
and healthcare payment solutions
Serve as a trusted advisor to clients throughout onboarding
and go-live activities
Develop a detailed understanding of client workflows
operational processes
and payment environments
Manage multiple concurrent projects across varying phases of the implementation lifecycle
Communicate project status
Utilize Salesforce (SFDC) and other internal systems to document project activities
Support implementation best practices and continuous process improvement initiatives
Coordinate merchant onboarding activities
including merchant account setup
payment processing readiness
and terminal assignment
Partner closely with Payment Operations teams to support payment workflow configuration
transaction validation
and deployment execution
Collaborate with internal and external payment processing partners to ensure successful onboarding
Support payment gateway
and transaction flow troubleshooting activities
Coordinate terminal ordering
and deployment activities
Manage P2PE (Point-to-Point Encryption) asset tracking and operational accountability
Ensure terminals are properly configured within merchant and Waystar environments
Partner with terminal vendors and internal technical teams to support deployment readiness and issue resolution
Support quality assurance testing
deployment validation
and go-live readiness activities
Demonstrate working knowledge of healthcare integrations
and client connectivity requirements
Support integration-related activities and collaborate with technical teams
Leverage Epic knowledge and understanding of healthcare revenue cycle workflows
Demonstrate familiarity with networking concepts
and payment terminal connectivity requirements
and escalation management for payment terminal and transaction processing issues
Participate in scheduled go-live support activities
including occasional after-hours or weekend coverage
Drive end-to-end resolution of escalated implementation
and payment processing issues
Support command center activities during high-visibility client go-lives and deployment events
Document and communicate issue resolution progress across internal and client stakeholders
How You'll Work.
Team & Collaboration
Collaborates cross-functionally with Sales, Product, Engineering, Customer Success, Payment Operations, and external payment and terminal vendors; Collaborate closely with Product, Engineering, Operations, Customer Success, Payment Operations, and external vendors to improve processes and client outcomes
Communication Scope
communication skills; stakeholder management skills; Communicate project status, risks, timelines, dependencies, and mitigation plans; Document and communicate issue resolution progress
Process & Methodology
project management, implementation lifecycle, manage multiple concurrent projects, project status, project tracking
Full Job Description
**ABOUT THIS POSITION** The Solution Adoption Consultant – Payments & Terminal Solutions is responsible for driving the successful implementation, deployment, and adoption of Waystar’s payment technology solutions for healthcare clients. This role specializes in payment terminal deployments, EMV (chip card) payment technology, merchant onboarding, and payment workflow enablement across client environments. The consultant serves as a strategic partner to clients and internal stakeholders throughout the implementation lifecycle, ensuring a seamless client experience from onboarding through go-live and stabilization. This role collaborates cross-functionally with Sales, Product, Engineering, Customer Success, Payment Operations, and external payment and terminal vendors to support successful client outcomes. The ideal candidate combines strong implementation and project management skills with technical aptitude, healthcare integration knowledge, merchant processing experience, Salesforce (SFDC) experience, and a client-focused mindset. Experience supporting healthcare payment workflows and Epic-integrated environments is highly preferred. **WHAT YOU 'LL DO** ## Client Implementation & Solution Adoption * Lead and support client implementations involving payment terminals, payment hardware, and healthcare payment solutions. * Serve as a trusted advisor to clients throughout onboarding, implementation, deployment, and go-live activities. * Develop a detailed understanding of client workflows, operational processes, and payment environments to support long-term solution adoption and success. * Manage multiple concurrent projects across varying phases of the implementation lifecycle. * Communicate project status, risks, timelines, dependencies, and mitigation plans to clients and internal stakeholders. * Utilize Salesforce (SFDC) and other internal systems to document project activities, track implementation progress, manage client communications, and maintain accurate rec
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