Waystar
Healthcare
SolutionAdoptionConsultant
“Solution Adoption Consultant at Waystar. Skills: revenue cycle, client implementation, issue resolution. Act as primary client contact for solution-specific set-up. Manage and meet deadlines”
What You'll Achieve.
ensuring contracted deliverables are delivered; drives a high level of client satisfaction; Develops and communicates a clear vision of customer success
Industry & Context.
issue resolution abilities; problem solving & troubleshooting skills; Assesses problem causes; recommending solutions
Ability to travel up to 20%
What They're Looking For.
Must Have
5+ years working in the healthcare revenue cycle, Proven leadership and issue resolution abilities, software/technology acumen and understanding, basic database principles, data exchange formats, process orientation, problem solving & troubleshooting skills, firm commitment to quality, HIPAA regulation knowledge, Healthcare terminology, Proficient with Microsoft Office Suite, Good written and oral communication
Nice to Have
Experience with Epic or Cerner EMR, Payer Benefit Plans, Payer / Hospital Contracts, Healthcare code sets, Obtaining prior authorizations from payer sites, Experience with EDI, healthcare transactions
What You'll Do.
Act as primary client contact for solution-specific set-up
Manage and meet deadlines
Develop and communicate vision of customer success
Report out on status to stakeholders
How You'll Work.
Team & Collaboration
Establishes trusted relationships with client project team; Establishes trusted relationships with key influencers/stakeholders; Establishes trusted relationships with client executive leadership; Encourages shared problem solving
Communication Scope
written communication; oral communication; Clearly communicates challenges/shortcomings/issues
Process & Methodology
manage and meet deadlines
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