Software Technical Analyst
SoftwareTechnicalAnalyst
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optimal for Mid candidates.
“Software Technical Analyst at Software Technical Analyst. Skills: ETL / Data Integration Tools, Databricks, SQL, Reporting, Scheduling Automation. Support non-production and Production operations and fixes. Work with offshore support team and vendor to implement fixes and changes”
What You'll Achieve.
meet defined service targets; Service Level Agreements
Industry & Context.
analytical skills; problem solving skills; solutioning skills
Primarily work on North America time, flexibility to adjust to meet with the global team, support weekend deployments or production requirements, Amenable to work in UP Ayala Technohub (Quezon City), Amenable to work on a hybrid set-up (3x a week onsite), Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related courses, 3-5 years of experience with ETL / Data Integration Tools (Informatica, Azure Data Factory), 3-5 years of experience with Scheduling Automation (e.g. CA, CTRL-M), 3-5 years of experience with SQL (e.g. Databases, MS SQL), 3-5 years of experience with Reporting (e.g. Power BI), 3-5 years of experience with Big Data Platforms (Databricks), 3-5 years of experience with Data Lake Technologies, Experience in operations management & vendor management, Experience working with stakeholders and support teams across the globe, Excellent analytical, problem solving, and solutioning skills, Knowledge and application of change & release management, Knowledge and application of ITIL4, Knowledge and application of project management, Understanding of software development lifecycle, Understanding of how technology supports Manulife business strategy, Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information
Nice to Have
Exposure to and basic understanding of business intelligence systems, dashboard reporting, and analytical reporting, Exposure to and basic understanding of collaboration tools like Teams, JIRA, Confluence, Ability to code or exposure in Python scripting, Ability to code or exposure in Windows Powershell, Collaborative attitude, willingness to work with team members, Constantly learns from both success and failure, Good verbal and written able to effectively articulate technical vision, possibilities, and outcomes, Good organizational, multi-tasking and time management skills, drive to ensure you meet defined service targets and Service Level Agreements, Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information, Ability to work independently and as part of a team
What You'll Do.
Support non-production and Production operations and fixes
Work with offshore support team and vendor to implement fixes and changes
Cater to the requirements for enhancement and changes from business
Participate in meetings with both onshore and offshore to ensure clarity of individual objectives
and solutions for barriers to progress
Participate actively in the projects and prioritization discussions with business
Coordinate work tasks with Vendor to ensure changes are delivered successfully and on time
Primarily work on North America time
with flexibility to adjust to meet with the global team and support weekend deployments or production requirements
Amenable to work in UP Ayala Technohub (Quezon City)
Amenable to work on a hybrid set-up (3x a week onsite)
How You'll Work.
Team & Collaboration
Work with offshore support team and vendor; Work with stakeholders and support teams across the globe; Participate in meetings with both onshore and offshore; Participate actively in the projects and prioritization discussions with business; Coordinate work tasks with Vendor; Collaborative attitude, willingness to work with team; share skills and methods; Ability to work independently and as part of a team
Communication Scope
Good verbal and written; able to effectively articulate technical vision, possibilities, and outcomes
Process & Methodology
project management, prioritization discussions
Full Job Description
The **Software Technical Analyst** will be part of the Global Actuarial Business Support (GABS) that has been established to accelerate the technical evolution and support of our Actuaries around the world. We are looking for someone with strong analytical and solid collaborative skills to support the enhancement requirements, non-production and production processes and fixes of the application. The candidate must have strong interpersonal skills to work with stakeholders and support teams across the globe. _Have the skills and experience for the job? Learn more about it below!_ **Position Responsibilities:** * Support non-production and Production operations and fixes * Work with offshore support team and vendor to implement fixes and changes * Cater to the requirements for enhancement and changes from business * Participate in meetings with both onshore and offshore to ensure clarity of individual objectives, priorities, and solutions for barriers to progress * Participate actively in the projects and prioritization discussions with business * Coordinate work tasks with Vendor to ensure changes are delivered successfully and on time * ** _Primarily work on North America time, with flexibility to adjust to meet with the global team and support weekend deployments or production requirements_** * ** _Amenable to work in UP Ayala Technohub (Quezon City)_** * **_Amenable to work on a hybrid set-up (3x a week onsite)_** **Required Qualifications:** * Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related courses * **3-5 years** of experience with the following: **ETL / Data Integration Tools** (Informatica, Azure Data Factory), **Scheduling** **Automation** (e.g. CA, CTRL-M), **SQL** (e.g. Databases, MS SQL), **Reporting** (e.g. Power BI), **Big Data Platforms**(Databricks), **Data Lake Technologies** * Experience in operations management & vendor management, working with stakeholders and support teams across the globe * Excel
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