Manulife
Financial Services
SoftwareTechnicalAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Software Technical Analyst at Manulife. Skills: Application support, Troubleshooting, Root cause analysis, Microsoft Power Platform. Provide Level 2 to Level 3 analysis. Troubleshoot complex applications”
What You'll Achieve.
Ensuring secure, reliable, and scalable application operations; Improve operational efficiency; Enable more proactive application support; Broader system ownership; Increased influence on platform reliability; Reduce manual effort; Enhance service delivery
Industry & Context.
Deeper technical investigations; Root cause analysis; Incident management; Problem-solving; Root cause analysis skills
Participate in on-call rotations, Provide off-hours support, Willingness to cover early or late shifts, Hybrid work arrangement: 3 days onsite, 2 days work-from-home, Willingness to work shift schedules, extended hours, or on-call rotations as needed
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field, 4–6 years of experience supporting applications or systems in a production environment, hands-on experience with relational and NoSQL databases, including MS SQL and MongoDB, for troubleshooting, analysis, and validation, Solid understanding of frontend applications, backend services, APIs, and system integrations, Proven experience investigating incidents across application, service, and data layers, Hands-on experience with Microsoft Power Platform tools: Power BI, Power Automate, and Power Apps, Working knowledge of DevOps or DevSecOps practices, including exposure to CI/CD pipelines, deployment validation, monitoring, or operational controls, incident management, problem-solving, and root cause analysis skills, Excellent English communication skills with the ability to explain technical issues to business and non-technical stakeholders, Good understanding of ITIL practices and service management principles, Willingness to work shift schedules, extended hours, or on-call rotations as needed
Nice to Have
Exposure to modern web technologies such as JavaScript, React. js, and Node. js, supporting frontend and API-driven systems, Advanced practical experience querying and analyzing data using MS SQL and/or MongoDB, particularly for complex production issues, Experience using ServiceNow, Jira, or similar workflow and ticketing platforms, Working knowledge of programming or scripting languages such as Python, C#, VB Script,. NET /. NET Core, for troubleshooting or automation, Familiarity with workload automation or scheduling tools (e. g. , CA Workload Automation), Experience supporting systems in financial services, wealth, or asset management environments is a plus, Exposure to AI-assisted tools (e. g. , Microsoft Copilot, ChatGPT, or similar) in troubleshooting, automation, or data analysis is a plus
What You'll Do.
Provide Level 2 to Level 3 analysis
Troubleshoot complex applications
Resolve production issues
Perform root cause analysis
Act as primary incident owner
Coordinate resolution across teams
Support releases and defect remediation
Identify recurring issues
Contribute to preventive solutions
Enhance operational reporting
Track and report operational data
Participate in post-incident reviews
Ensure adherence to standards
Leverage AI-assisted tools
Identify process improvements with AI
Contribute to continuous improvement
How You'll Work.
Team & Collaboration
Collaborate closely with development, infrastructure, and security teams; Coordinate resolution across multiple technical teams and stakeholders; Collaborate with development, infrastructure, and security teams to support releases
Communication Scope
Excellent English communication skills; Ability to explain technical issues to business and non-technical stakeholders
Full Job Description
The Intermediate Software Technical Analyst supports, stabilizes, and enhances critical digital wealth platforms across multiple Asian markets, with increased ownership of complex production issues. This role contributes to the organization’s mission by ensuring secure, reliable, and scalable application operations across frontend, backend, and data layers. Working within a DevSecOps-aligned operating model, you will lead deeper technical investigations, perform root cause analysis, and collaborate closely with development, infrastructure, and security teams. This role also contributes to ongoing transformation initiatives by leveraging AI and automation tools to enhance incident analysis, improve operational efficiency, and enable more proactive application support. This opportunity provides broader system ownership, deeper technical exposure, and increased influence on platform reliability and continuous improvement. **Position Responsibilities** * Provide Level 2 to early Level 3 analysis and troubleshooting for complex, business-critical applications. * Investigate and resolve production issues across frontend, backend services, APIs, and databases. * Perform root cause analysis using application logs, API traces, and database queries (MS SQL, MongoDB). * Act as primary incident owner for complex incidents, coordinating resolution across multiple technical teams and stakeholders. * Collaborate with development, infrastructure, and security teams to support releases, defect remediation, and operational improvements within a DevSecOps framework. * Identify recurring issues and contribute to preventive solutions, automation, monitoring, and process improvements. * Support and enhance operational reporting, workflows, and automation using Microsoft Power Platform (Power BI, Power Automate, Power Apps). * Track, analyze, and report operational metrics; participate in post-incident reviews and continuous improvement initiatives. * Ensure adherence to security, change
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