Storable
Technology
SoftwareSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Software Support Specialist at Storable. Skills: Access Control Support, Technical Troubleshooting, Customer Communication. Provide customer support through inbound phone. Provide customer support through email channels”
What You'll Achieve.
Ensure high-quality support experience; Enhance customer experience
Industry & Context.
Troubleshooting; Problem-solving skills
High-Speed Internet required, Monday - Friday 10 am - 7 pm EST shift
What They're Looking For.
Must Have
2 years on-the-phone product support experience, Troubleshooting and problem-solving skills, Excellent written communication skills, Excellent verbal communication skills, Comfortable handling customer support through phone and email, Ability to work effectively in a fast-paced environment, Manage competing priorities, Attention to detail, Documentation habits, Ability to collaborate across teams, Escalate issues appropriately, Adaptable, Customer-focused, Ability to handle interruptions well, Move between tasks with ease, Meet deadlines, Ability to follow department processes and procedures, High-Speed Internet required
Nice to Have
Bachelor’s degree in Business Applications, Bachelor’s degree in Computer Science, Bachelor’s degree in a related field, Technical support experience, Software support experience, Customer-facing troubleshooting roles experience, Familiarity with hardware, Familiarity with network connectivity, Familiarity with integrated software systems, Experience supporting customers in a SaaS environment, Experience supporting customers in a technology-driven environment, Salesforce Experience
What You'll Do.
Provide customer support through inbound phone
Provide customer support through email channels
Troubleshoot access control issues
Troubleshoot gate issues
Troubleshoot keypad issues
Troubleshoot controller issues
Troubleshoot integration issues
Support new client onboarding
Support go-live activities
Assist with hardware troubleshooting
Resolve billing inquiries
Resolve shipping inquiries
Resolve product-related inquiries
Document customer interactions
Document troubleshooting steps
Escalate complex issues
Escalate product defects
Contribute feedback on recurring issues
Contribute feedback on process improvements
How You'll Work.
Team & Collaboration
Collaborate across teams; Escalate issues to internal teams; Escalate issues to vendor partners
Communication Scope
Written communication; Verbal communication
Full Job Description
Location: Remote Position Overview Storable is seeking an Access Control Software Support Specialist to provide technical support for clients using our Access Control product. In this role, you will assist customers through phone and email support, troubleshoot software and hardware issues, and help ensure a high-quality support experience. This position is a strong fit for someone who enjoys solving technical problems, communicating clearly with customers, and working across integrated systems in a fast-paced support environment. Shift: Monday - Friday 10 am - 7 pm EST Key Responsibilities Provide customer support through inbound phone and email channels. Troubleshoot access control, gate, keypad, controller, and integration issues. Support new client onboarding, installation, and go-live activities. Assist with hardware troubleshooting and RMA coordination when replacement equipment is needed. Help resolve billing, shipping, and product-related inquiries connected to Access Control support. Document customer interactions, troubleshooting steps, and resolutions clearly and accurately. Escalate complex issues and product defects to internal teams or vendor partners as needed. Contribute feedback on recurring issues and process improvements to enhance the customer experience. Training & Product Knowledge Team members receive training on Access Control products, including hardware, wiring, troubleshooting, and integrations.This role also includes exposure to integrated platforms and cross-training opportunities across related products, helping specialists build the technical knowledge needed to support customers across multiple systems. Qualifications & Skills A bachelor’s degree in Business Applications, Computer Science, or a related field is desired but not required At least 2 years of on-the-phone product support experience, in a customer support or technical support position, preferred Strong troubleshooting and problem-solving skills. Excellent written and verba
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