Dematic
Intralogistics
SoftwareSupportandDevelopmentEngineer(m/f/d)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Software Support and Development Engineer (m/f/d) at Dematic. Skills: Software Support, Software Development, Customer Service. Assume on-call duties. Manage service delivery”
Industry & Context.
Willingness to travel, 24/7 on-call duties
What They're Looking For.
Must Have
24/7 on-call 2nd level support, Service delivery manager, Software support, Project collaboration, International project commissioning, After-go-live support, Service support for existing customers, Software development, Change request processing, Java software development (min. 3 years of professional experience desirable), Databases (Oracle)
Nice to Have
Sophisticated software architectures, Min. 3 years of professional experience in Java software development
What You'll Do.
Assume on-call duties
Manage service delivery
Perform software support
Document service cases
Collaborate in software projects
Commission international projects
Support existing customers
Process change requests
How You'll Work.
Team & Collaboration
Project collaboration
Communication Scope
Good written and spoken English; Good written and spoken German
Full Job Description
About Dematic Dematic is a leading global provider of intelligent intralogistics solutions - from storage to material flow and order picking. With a comprehensive range of innovative logistics systems, product solutions and services, we offer our customers unique perspectives for the movement of their goods and information through the supply chain. Dematic can look back on almost 200 years of tradition as an innovation driver. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems. About KION Since 2016, Dematic has been part of the KION Group, the global industry leader for industrial trucks, associated services and supply chain solutions, which also includes Linde Material Handling GmbH and Still GmbH. KION thus holds the No. 2 position in intralogistics worldwide. # **We offer:** * Benefits of an International MDax Group (KION Group) * Plenty of room for creativity in a rapidly growing company * Flexible and mobile working * Individual support and development * Employee discounts # **Tasks and Qualifications:** Your Tasks: * Assumption of on-call duties in an international environment * Service delivery manager for new and long-term existing customers * Carrying out software support incl. documentation of incoming service cases including description of solutions * Project collaboration in software projects (CS, MU, PS, IS) * International project commissioning and after-go-live support * Service support for existing customers (WCS, MFC) * Software development for WCS, MFC and OFS systems (PTL, PbV) * Change request processing for existing customers Your Qualifications: * Experience with 24/7 on-call 2nd level support * High level of service and customer orientation * Knowledge in the automation environment / warehouse management systems * Knowledge of the logistics IT environment * Good written and spoken English & German * Willingness to travel * Experience with sophistic
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