SoftwareSupportandDevelopmentEngineer

Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation. As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development. # **We offer:** **About Dematic: ** Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact. **Learn more here about Dematic 's Software -** [https://www.dematic.com/en-gb/software/](https://www.dematic.com/en-gb/software/) # **Tasks and Qualifications:** **Key Responsibilities:** * Delivering 2nd line support services for both new and long-term existing customers. * Carrying out software support including documentation of incoming service cases including a description of solutions. * Collaborate with functional departments on software projects and provide insightful feedback. * Support international project commissioning and after-go-live support. * Service support for existing customers. * Provide software development for WCS, MFC and OFS systems (PTL, PbV). * Handle change request processing for existing customers. **Qualifications & Experience:** * Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges. * Experience with softwar