SoftwareSpecialist-SCADAS/WAMS

# ******Job Description Summary****** Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result. # **Job Description** _**Roles and Responsibilities**_ * Contribute to the implementation of MES solutions utilizing the Software Suite. * Own technical deliverables during the entire lifecycle of the projects. * Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations. * Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments. * Also make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process. Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction * Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area. * Applies general knowledge of business developed through education or past experience. * Understands how work of own team contributes to the area. * Resolves issues using established procedures. * Consults supervisor or more senior team members for issues outside of defined instructions/parameters. * Collaborates with others to solve issues.