KPI Solutions
Logistics
SoftwareProjectCoordinatorwithOperationalResponsibilities
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Software Project Coordinator with Operational Responsibilities at KPI Solutions. Skills: Project coordination, Operational support, Client relationship management. Coordinate software implementation projects. Develop project schedules”
What You'll Achieve.
Ensure successful project delivery; Maintain optimal system performance; Meet contracted SLAs; Achieve system stabilization; Improve service delivery
Industry & Context.
Issue resolution; Critical incident handling; Root cause analysis; Troubleshooting
20-30% travel
What They're Looking For.
Must Have
3-5 years project coordination experience, 3-5 years operational support experience, Experience with software systems in warehouse environments, Experience supporting production systems, Experience handling critical incidents, Client relationship management track record
Nice to Have
Warehouse automation experience, Material handling equipment integration experience, Supply chain optimization software experience
What You'll Do.
Coordinate software implementation projects
Develop project schedules
Maintain project task lists
Track project deliverables
Organize project meetings
Track project milestones
Track project dependencies
Escalate project issues
Coordinate internal resources
Coordinate external vendors
Prepare project status reports
Prepare financial summaries
Prepare executive dashboards
Manage project documentation
Support change order processing
Coordinate equipment procurement
Coordinate software licensing
Coordinate third-party services
Build project budgets
Maintain project budgets
Monitor project financials
Generate variance reports
Forecast project completion
Track purchase orders
Track expense reports
Coordinate billing milestones
Coordinate customer invoicing
Calculate project profitability
Calculate project ROI
Support contract reviews
Support pricing analysis
Coordinate data migration
Schedule testing phases
Support testing phases
Organize training sessions
Coordinate go-live activities
Track post-implementation performance
Monitor production systems
Track operational issues
Serve as operational point of contact
Conduct operational health checks
Conduct system performance reviews
Track daily operational metrics
Analyze daily operational metrics
Coordinate issue resolution
Escalate critical issues
Maintain operational documentation
Build client relationships
Maintain client relationships
Conduct operational review meetings
Address client concerns
Address client requests
Address client escalations
Coordinate enhancement requests
Coordinate system optimization
Support client training needs
Gather client feedback
Identify service improvement opportunities
Monitor system performance dashboards
Monitor operational metrics
Identify performance trends
Identify performance anomalies
Identify performance degradation
Coordinate performance tuning
Support capacity planning
Support scaling activities
Coordinate preventive maintenance
Coordinate system upgrades
Monitor integration health
Triage operational issues
Categorize operational issues
Implement process improvements
Implement system enhancements
Support optimization projects
Lead root cause analysis
Participate in root cause analysis
Document best practices
Coordinate lessons learned sessions
Coordinate knowledge transfer
Coordinate with software vendors
Manage equipment vendor relationships
Coordinate with system integrators
Coordinate with third-party service providers
Track vendor SLA compliance
Track vendor performance
Escalate vendor issues
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; External vendors; Client operations teams; Technical teams; Software vendors; Equipment vendors; System integrators
Communication Scope
Status reporting; Executive presentations; Client meetings
Process & Methodology
Project coordination, Schedule development, Deliverable tracking, Milestone tracking, Risk management, Scope management, Budget tracking, Financial tracking, Change order processing
Full Job Description
**Position Overview ** KPI Solutions is seeking a Software Project Coordinator with Operational Responsibilities to support both new software implementation projects and ongoing operational support for our current project. This role combines project coordination duties with day-to-day operational management, ensuring successful project delivery while maintaining optimal performance of deployed systems. The ideal candidate thrives in a dynamic environment, balancing multiple priorities between new implementations and supporting live production systems. **About KPI Solutions ** KPI Solutions specializes in warehouse automation, material handling equipment integration, and supply chain optimization software. We deliver end-to-end solutions including WMS, WCS, WES, and custom integration services to clients across e-commerce, 3PL, retail distribution, manufacturing, and other logistics-intensive industries. **Core Responsibilities ** Project Coordination **Implementation Project Management ** * Coordinate software implementation projects from kickoff through go-live and handoff to operations * Develop and maintain project schedules, task lists, and deliverable tracking across multiple concurrent implementations * Organize project meetings including kickoffs, weekly status calls, UAT sessions, and go-live planning * Track project milestones, dependencies, risks, and issues; escalate appropriately * Coordinate resources across internal teams (software engineers, integration specialists, support staff) and external vendors * Prepare project status reports, financial summaries, and executive dashboards * Manage project documentation including requirements, specifications, test plans, and training materials * Support change order processing and scope management * Coordinate equipment procurement, software licensing, and third-party services **Financial & Budget Tracking ** * Build and maintain project budgets tracking all costs (labor, software, hardware, travel, services) *
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