Nile Bits
financial software
SoftwareIntegration&SupportEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Software Integration & Support Engineer at Nile Bits. Skills: Software Integration, Technical Support, Oracle Database, Cloud Platforms. Deliver support services. Troubleshoot and resolve issues”
What You'll Achieve.
ensure successful deployment, configuration, and ongoing optimization of enterprise software solutions; helping clients maximize the value of technology solutions; improve support processes and improve customer satisfaction
Industry & Context.
problem-solving abilities; troubleshooting complex issues; analytical and problem-solving capabilities
Willingness to work outside regular business hours when necessary to resolve critical issues, Willingness to travel internationally on occasion
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, written and spoken English communication skills, 3 to 5 years of experience in technical support, software integration, or service management, hands-on experience with Oracle Database, including SQL and PL/SQL, Experience with CI/CD pipelines, Familiarity with cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure, Understanding of microservices architecture, Experience with software testing tools, including unit and system-level testing, Solid knowledge of software design, development, debugging, and deployment methodologies, Experience with Apache Subversion (SVN) and other version control systems, analytical and problem-solving capabilities, Excellent client-facing, communication, and relationship management skills, Ability to manage expectations and resolve conflicts effectively, High attention to detail and ability to perform under pressure, Fast learner with a proactive and flexible mindset, Willingness to work outside regular business hours when necessary to resolve critical issues, Willingness to travel internationally on occasion
Nice to Have
Master’s degree is a plus, Experience in financial software or wealth management platforms is an advantage, Knowledge of wealth management and financial services processes, Experience with enterprise product suites and business-oriented software solutions, customer-first mindset with a commitment to delivering exceptional service
What You'll Do.
Deliver support services
Troubleshoot and resolve issues
Escalate complex incidents
Educate clients on product features
Gather and analyze client integration requirements
and integrate software solutions
Collaborate with development teams
Create and maintain documentation
Provide post-implementation support
Optimize system performance
Serve as technical liaison
Share customer feedback
Maintain and manage software configuration
Contribute to project analysis
Identify opportunities to streamline support processes
Stay current with emerging technologies
Participate in ongoing training
How You'll Work.
Team & Collaboration
work closely with customers, internal development teams, and third-party vendors; Collaborate with development teams to design, test, and validate new integrations; Serve as the technical liaison between clients, internal teams, and external vendors; Share customer feedback with product and engineering teams
Communication Scope
excellent communication abilities; written and spoken English communication skills; Excellent client-facing, communication, and relationship management skills
Process & Methodology
delivery activities
Full Job Description
We are seeking a skilled and service-oriented Technical Support & Software Integration Specialist to provide high-quality customer support and deliver seamless software integrations across client environments. In this role, you will work closely with customers, internal development teams, and third-party vendors to ensure successful deployment, configuration, and ongoing optimization of enterprise software solutions. The ideal candidate combines strong technical expertise with excellent communication and problem-solving abilities. This position is well suited to professionals who enjoy troubleshooting complex issues, integrating software with external systems, and helping clients maximize the value of technology solutions. Experience in financial software or wealth management platforms is an advantage. Customer Support * Deliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs). * Troubleshoot and resolve issues related to software functionality, user access, and system configuration. * Escalate complex incidents to development or technical teams and monitor progress through resolution. * Document issues, root causes, and solutions in the support ticketing system. * Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings. Software Integration * Gather and analyze client integration requirements. * Install, configure, and integrate software solutions with client systems and third-party platforms. * Collaborate with development teams to design, test, and validate new integrations. * Create and maintain business and technical documentation for deployment and integration processes. * Provide post-implementation support and optimize system performance. Cross-Functional Collaboration * Serve as the technical liaison between clients, internal teams, and external vendors. * Support the sales team by providing technical input during pre-sales d
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