Raptor Technologies
school safety software
SoftwareImplementationSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Software Implementation Specialist at Raptor Technologies. Skills: project management, software implementation, customer focus, communication. demonstrate features and functions of the software. completes system configuration tasks”
What You'll Achieve.
protect every child, every school, every day; successful implementations for our clients; clients fully understand the features and functionality of the software modules; clients fully implemented on Visitor Management, Kiosk, and Premium Volunteer
Industry & Context.
problem solving skills; analytical thinking
ability to travel up to 75% of the time, Must possess and maintain a valid driver’s license
What They're Looking For.
Must Have
3+ years of relevant experience in a project management and customer centric role, 3+ years of experience in a software implementation role in a SaaS environment, knowledge of software and applications, Technical knowledge and experience, Excellent leadership and confidence giving others direction, Customer focus, Attention to detail with problem solving skills, Strategic and analytical thinking, Excellent Communication Skills – written and oral, Must possess and maintain a valid driver’s license
What You'll Do.
demonstrate features and functions of the software
completes system configuration tasks
manages routine implementations with small-market customers
demonstrates well-rounded knowledge of Raptor products
adheres to departmental process and procedure
maintains systems of record
configure and customize software modules
send recap emails to provide clients with summaries of the call
additional resources and relevant information
maintain accurate and up-to-date records in Salesforce
conduct product configuration sessions via Teams for clients
handle auxiliary tasks such as CRG Maps
Project Manage clients ensuring they are fully implemented on Visitor Management
and Premium Volunteer
How You'll Work.
Team & Collaboration
work with diverse teams
Communication Scope
Excellent Communication Skills – written and oral
Process & Methodology
project managing successful implementations, manages routine implementations, Project Manage clients
Full Job Description
About Us! Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance. Position Overview: The Implementation Specialist is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by project managing successful implementations for our clients. Job Duties & Responsibilities: Meets with customers following the sale to demonstrate features and functions of the software. Completes system configuration tasks as assigned by manager. Manages routine implementations with small-market customers. Demonstrates well-rounded knowledge of Raptor products. Adheres to departmental process and procedure and maintains systems of record. Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements. Send recap emails to provide clients with summaries of the call, additional resources and relevant information. Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads. Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules. Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned. Project Manage clients ensuring they are fully implemented on Visitor Mana
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