SquareTrade
Insurance
SoftwareEngineeringManager–CustomerApplications
Neural analysis suggests this role is
optimal for mid candidates.
“Software Engineering Manager – Customer Applications at SquareTrade. Skills: Software engineering management, Application architecture, Production support. Shape architecture and design. Collaborate on strategy”
What You'll Achieve.
Achieve key performance indicators; Achieve customer indicators
Industry & Context.
Problem resolution; Technical problems
What They're Looking For.
Must Have
Bachelor's Degree in Computer Science, 8 or more years of engineering experience, 2 or more years of management experience
Nice to Have
Exposure to Generative AI technologies, Familiarity with cloud and hybrid environments, Knowledge of CI/CD pipelines, Experience using GitHub for version control
What You'll Do.
Shape architecture and design
Collaborate on strategy
Establish CI/CD pipelines
Contribute to knowledge growth
Guide technology choices
Solve technical problems
Resolve technical conflicts
Infuse backlogs with technical input
Manage application in production
Achieve key performance indicators
Lead small to medium teams
Advise direct reports
Set expectations for teams
How You'll Work.
Team & Collaboration
Product managers; Peers; Key stakeholders; Product teams; Engineering community
Communication Scope
Feedback; Technical input
Process & Methodology
Iteration planning
Full Job Description
SquareTrade/Allstate Protection Plans (“APP”) is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Home Depot, Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, APP has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia. The Software Managing Engineer puts the system user at the center of everything they do; ensuring that users receive the most value out of the products being developed. The Software Managing Engineer is a hands-on leadership role, committing to pair-programming and test-driven development. They own and manage running their application in production and is accountable for the success of their digital products through achieving key performance and customer indicators. The Software Managing Engineer selects, leads, counsels, motivates, sets expectations and evaluates small to medium teams. Additionally, they advise direct reports on administrative policies and procedures, risks, issues, problem resolution, and priorities. This person assists in defining, implementing and prioritizing IT policies, procedures, and best practices. The Software Managing Engineer influences team and business results. Responsibilities * Leads the effort of shaping the architecture and design of the product * Collaborates on strategy across product portfolios in partnership with product managers, other peers and key stakeholders * Leads and participates in daily site, cross-site, and product team standups * Leads and participates in retrospectives, demonstrating and encouraging each participant to provide feedback with empathy * Establishes continuous integrat
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