SoftwareEngineeringManager

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Remote positions open to the US only. Role Summary KnowBe4's Platform Services group builds the infrastructure that every product team depends on. As a Software Engineering Manager, you own the team that shapes that foundation. You'll lead at the intersection of identity, platform reliability, and building and growing the engineers who solve problems with direct impact on every engineer and every customer at KnowBe4. The messaging and events platform your team owns underpins bespoke email delivery, event publish and subscribe (pub/sub, the pattern where services broadcast events and other services subscribe to the ones they care about), and outbound notification delivery across Microsoft Teams, Slack, Google Chat, and other channels for the entire KnowBe4 product suite. Decisions made here ripple across every engineering team at KnowBe4 and the inboxes and channels of a global customer base. We need a manager who can think at that scale, communicate across organizational boundaries, and stay close enough to the technology to make sound calls without writing every line themselves. What Your Team Builds High-throughput email delivery (legacy & new) services in Golang & Rust deployed as AWS ECS Tasks & Lambda functions: low-latency send pipelines handling batching, deliverability, and bounce processing across multiple AWS regions O