SoftwareEngineeringManager

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to know the team : The Agent Experience team owns and operates the mission-critical internal platforms that power the end-to-end customer support and engagement ecosystem for the entire Grab superapp. Our technology directly impacts millions of users across Southeast Asia by enabling teams to seamlessly serve Passengers , Merchants, Drivers, Finance partners, and internal business lines across every vertical for support experiences Because the entire Grab ecosystem relies on our platforms to resolve critical support issues, handle complex transactions, and protect customer trust, we design and scale our platforms to be AI-first, ultra-high availability, correctness & reliability Get to Know the Role We are looking for a strategic and business-driven Software Engineering Manager to guide the technical roadmap and business execution for this massive horizontal platform. In this high-impact role, you will act as a leader managing a robust organization that includes fullstack, backend, senior, and lead engineers. You will also serve as a mentor to your teammates to help them grow. You will work onsite at CMC Creative Space, district 7, HCMC and report to the Manager, who is based in Singapore. The Critical Tasks You Will Perform * Lead a team of engineers across different tech stacks. You'll participate in code and design reviews to maintain our high development standards. * Partner with cross functional leaders across product, design, analytics to build the product roadmap, set customer-focused metrics an