Salesforce
AI CRM
SoftwareEngineeringArchitect-Slack
Neural analysis suggests this role is
optimal for Senior candidates.
“Software Engineering Architect - Slack at Salesforce. Skills: Agentic Orchestration, Technical Strategy, SDK Development, Performance Optimization, Cross-Functional Leadership, Mentoring & Standardization. Architect Agentic Orchestration: Design and implement high-scale systems that manage agent reasoning (LLM loops), planning, and tool-calling (MuleSoft, Data Cloud, and third-party APIs). Lead Technical Strategy: Define the roadmap for "Human-in-the-loop" (HITL) checkpoints, ensuring agents ope”
What You'll Achieve.
enable agents and humans to work seamlessly together in slack; define how millions of people interact with AI agents every single day; transforming the platform into the agentic OS; ensuring agents have the correct long-term memory and shared state; move Slack AI from "summarization" to "action"; deliver amazing experiences that customers love
Industry & Context.
Solve for low-latency inference at "Slack scale, " managing GPU-accelerated workloads and real-time event streaming across millions of active channels
What They're Looking For.
Must Have
8+ years of industry experience, proven track record of leading large-scale distributed systems or platform engineering, Deep understanding of the LLM lifecycle—including prompt engineering, RAG (Retrieval-Augmented Generation), and agentic reasoning patterns (e.g., ReAct, Chain-of-Thought), proficiency in Java, Go, or Python, Experience with Kubernetes, Docker, managing integrations with major AI providers (OpenAI, Anthropic, or Salesforce’s own models via Einstein)
Nice to Have
Familiarity with Hack/PHP (Slack’s core) or TypeScript, Familiarity with vector databases (Pinecone, Milvus), Familiarity with event-driven architecture (Kafka), Familiarity with large-scale data processing (Data Cloud), AI-First Mindset: You already use AI tools (e.g., Claude Code, Cursor, GitHub Copilot) to accelerate your own development and advocate for their use in the team, Experience building guardrails for autonomous systems, including permissions, data masking, and compliance (FedRAMP, HIPAA), History of contributing to agentic frameworks (e.g., LangChain, AutoGPT), History of contributing to Slack’s developer ecosystem, History of contributing to any opensource AI projects
What You'll Do.
Architect Agentic Orchestration: Design and implement high-scale systems that manage agent reasoning (LLM loops)
and tool-calling (MuleSoft
and third-party APIs)
Lead Technical Strategy: Define the roadmap for "Human-in-the-loop" (HITL) checkpoints
ensuring agents operate safely within enterprise boundaries while maintaining high autonomy
Build the SDK: Own and evolve the developer-facing frameworks that allow internal and external teams to build
and deploy Slack Agents at scale
Optimize Performance: Solve for low-latency inference at "Slack scale
" managing GPU-accelerated workloads and real-time event streaming across millions of active channels
Cross-Functional Leadership: Partner with Product
and Data Science to move Slack AI from "summarization" to "action
" ensuring agents have the correct long-term memory and shared state
Mentor & Standardize: Set the "Gold Standard" for engineering craft
conducting deep design reviews and advocating for AI-first development patterns (e. g.
automated evaluation frameworks for LLM outputs)
How You'll Work.
Team & Collaboration
Partner with Product, Security, and Data Science
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Software Engineering Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: As an Architect of Agent Systems in the Slack Agent Systems group, you will be a primary architect and technical lead for the next generation of work automation. You will be building the system that provides framework, guardrails, and overall management to enable agents and humans to work seamlessly together in slack. The Slack Agent Systems team sits at the most exciting intersection in tech today: the point where Generative AI meets the place where work happens. You will have the unique opportunity to define how millions of people interact with AI agents every single day. You will lead the development of the Agent SDK and orchestration layers that allow agents to live natively within Slack, transforming the platform into the agentic OS. Responsibilities: * Architect Agentic Orchestration: Design and implement high-scale systems that manage agent reasoning (LLM loops), planning, and tool-calling (MuleSoft, Data Cloud, and third-party APIs). * Lead Technical Strategy: Define the roadmap for "Human-in-the-loop" (HITL) checkpoints, ensuring agents operate safely within enterprise boundaries while maintaining high autonomy. * Bui
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