OpenAI
Technology
SoftwareEngineer,InternalApplications-Enterprise
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Software Engineer, Internal Applications - Enterprise at OpenAI. Skills: Internal applications, Enterprise systems, Agentic systems. Build frontend experiences. Reduce reliance on manual actions”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Experience building production software, Experience designing interfaces for complex operational products, Track record of turning ambiguous operational problems into clear products, Solid backend engineering fundamentals, Experience building internal platforms, Judgment around security and access boundaries, Excellent stakeholder management skills, Clear and concise communication skills, Analytical and problem-solving skills
Nice to Have
Enterprise SaaS administration experience, Identity systems experience, Privileged operational tooling experience, Building AI-assisted support systems experience, Ticketing systems experience, Request routing experience, Approval flows experience, Operational case management experience, Designing reusable toolsets experience, Familiarity with compliance frameworks
What You'll Do.
Build frontend experiences
Reduce reliance on manual actions
Turn problems into paved paths
Build agentic solutions
Improve ITSM experiences
Create reusable tools
Design internal applications
Partner with IT teams
Partner with Security teams
Partner with business teams
Work with IAM partners
Work with Security partners
Build backend foundations
Strengthen monitoring
Strengthen observability
Strengthen incident readiness
Manage multiple initiatives
How You'll Work.
Team & Collaboration
Cross-functionally with IT; Cross-functionally with Security; Cross-functionally with business teams
Communication Scope
Explain technical concepts
Full Job Description
About the Team OpenAI’s Platform and Infrastructure Engineering organization advances the mission of deploying artificial general intelligence (AGI) for the benefit of all by delivering secure, scalable, and resilient technology solutions. Our team builds and maintains robust infrastructure that safeguards OpenAI’s data and systems while ensuring employees are well-equipped and seamlessly connected. By prioritizing security, reliability, and user-centric solutions, we empower OpenAI employees to drive impactful AI research, corporate operations, and product innovation. About the Role As a Software Engineer: Internal Applications, Enterprise, you will build internal products that make technology support and administration safer, faster, and less dependent on manual intervention. You will help reduce reliance on broadly privileged human actions, turn recurring technology problems into paved paths, and build agentic systems that can help resolve tickets end to end. A core part of the role is building the interfaces that bring employees, AI agents, and human responders together in a shared ITSM experience, with the right context, controls, and handoffs at each step. We are seeking engineers who enjoy working across frontend and backend layers on ambiguous, high-leverage enterprise problems. You should bring strong product judgment, solid backend engineering fundamentals, and an interest in building software that changes how technology support, system administration, and agent-assisted operations are delivered. The best fit will care as much about the quality of the operator and employee experience as the correctness of the backend systems behind it. In this role, you will: - Build frontend experiences that let employees request help, let agents gather context and take safe actions, and let human responders review, approve, or take over without losing the thread. - Reduce reliance on broadly privileged manual actions by replacing them with narrow, auditable, policy-aware
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