Cresta
AI
SoftwareEngineerIntern
Neural analysis suggests this role is
optimal for Entry candidates.
“Software Engineer Intern at Cresta. Skills: AI, building systems, production infrastructure, real-time customer interactions. build systems that power real-time, AI-driven customer interactions in contact centers. work on production infrastructure where latency, reliability, and measurable business outcomes matter”
What You'll Achieve.
turn every customer conversation into a competitive advantage; unlocking the true potential of the contact center; discover customer insights and behavioral best practices; automate conversations and inefficient processes; empower every team member to work smarter and faster; improve customer experience; increase revenue; reduce cost in real time; directly impact how millions of customer conversations are handled
Industry & Context.
What They're Looking For.
Must Have
Experience with AI, Experience with human intelligence, Experience with production infrastructure, Experience with real-time, AI-driven customer interactions, Experience with systems where latency, reliability, and measurable business outcomes matter
Nice to Have
Experience with AI Agents, Experience with Backend / distributed systems / infrastructure, Experience with Frontend / UI engineering / product experience, Experience with Full product development (end-to-end features), Experience with AI / machine learning / applied LLMs, Experience with Data / analytics / experimentation
What You'll Do.
build systems that power real-time
AI-driven customer interactions in contact centers
work on production infrastructure where latency
and measurable business outcomes matter
How You'll Work.
Team & Collaboration
in-person collaboration; close collaboration with experienced engineers
Full Job Description
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. Cresta is building the AI platform for the modern contact center—one of the largest and most critical systems in the global economy. We combine human agents and AI agents to handle customer conversations at scale, helping enterprises improve customer experience, increase revenue, and reduce cost in real time. This isn’t experimental AI. Our systems run in live production environments, shaping millions of customer interactions every day. We’re looking for builders who want to take ownership and move fast. About the Role As a Software Engineer Intern, you’ll build systems that power real-time, AI-driven customer interactions in contact centers. You’ll work on production infrastructure where latency, reliability, and measurable business outcomes matter. You may work across key areas such as: AI Agents no in-office mandate, but we encourage in-person collaboration) Compensation: CAD $30-50/hour Outstanding performers are eligible for return co-op and full-time offers well above our posted range. Perks: Lunch and dinner can be expensed (up to $25 each) while working in the office Well-stocked office with snacks and drinks Convenient downtown location near Uni
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