SoftwareEngineerIII(Kora/Support)

Our healthcare system is the leading cause of personal bankruptcy in the U. S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U. S. Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. The Role We built a voice AI agent that talks to patients about their medical bills — and it works. Kora is live with real clients and growing. Now we're expanding into chat, SMS, and outbound calls with a team of five engineers. This role is full-stack in the truest sense: you'll build data integrations, engineer LLM prompts, configure infrastructure, and ship features that real patients interact with the same week. As a member of the Kora squad (formerly known as Support), your day might look like: Driving Innovation: Experimenting with and launching GenAI-powered features in collaboration with AI scientists. Harnessing Generative AI: Engineering development and production workflows by integrating LLMs, providing necessary context and constraints using modern practices, and evaluating output for further refinement. This includes context building, prompt design, and building evaluation pipelines that feed directly into Kora's live production system. Advancing Patient Understanding: Enhancing Kora, our first-in-class voice AI agent, to deliver personalized billing guidance via empathetic and compassionate communication. This means building the infrastructure that exposes insurance information, billing data, and third-party integrations to Kora — and prompting the agent to utilize that data accurately in real-