Five9
SaaS
SoftwareEngineerII
Neural analysis suggests this role is
optimal for Senior candidates.
“Software Engineer II at Five9. Skills: Cloud Engineering, DevOps, System Architecture. Design scalable cloud infrastructure. Build and maintain CI/CD pipelines”
What You'll Achieve.
Improve system reliability; Enhance system scalability; Reduce deployment times; Increase system performance; Ensure high availability
Industry & Context.
Troubleshooting; Root cause analysis; Performance optimization
On-call rotation
What They're Looking For.
Must Have
5+ years of experience, Bachelor's degree in Computer Science, Experience with cloud platforms, Experience with distributed systems, Experience with microservices architecture, Experience with CI/CD pipelines, Experience with containerization technologies, Experience with infrastructure as code
Nice to Have
Master's degree or PhD, Experience with Kubernetes, Experience with monitoring tools, Experience with security best practices, Experience with performance tuning, Experience with large-scale data processing
What You'll Do.
Design scalable cloud infrastructure
Build and maintain CI/CD pipelines
Automate infrastructure provisioning
Implement and manage container orchestration
Monitor system performance and availability
Troubleshoot and resolve infrastructure issues
Ensure security best practices are followed
Collaborate with development teams
Document infrastructure designs and procedures
Participate in on-call rotation
How You'll Work.
Team & Collaboration
Cross-functional teams; Development teams; Product teams
Process & Methodology
Agile methodologies, Scrum, Kanban
Full Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The team The product engineering team drives the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on PHP/Laravel, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Azure OpenAI, Google AI APIs, IBM Watson and Amazon Lex. Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor. The role of Senior Software Engineer is for the Studio Innovations team, which modernizes existing Studio product. This team keeps our production systems stable, secure, and performing at their best, handling everything from enhancement of the existing studio product to modernize it into Java microservices on the GCP cloud. This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. Role purpose The role of a Senior Software Engineer in the R&D AI Automation Team is to design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 con
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