Southwest Airlines
Technology
SoftwareEngineer-Cloud
Neural analysis suggests this role is
optimal for Mid candidates.
“Software Engineer - Cloud at Southwest Airlines. Skills: Cloud-based services, automation, AI platforms, machine learning capabilities, backend services, APIs, event-driven integrations, AWS fundamentals, CI/CD pipelines, Infrastructure as Code, observability, operational readiness. build and maintain cloud-based services and automation. develop secure, well-tested software”
What You'll Achieve.
improve the effectiveness of Southwest Airlines; improve release stability and developer velocity; ensure platform services are easy to monitor, troubleshoot, and scale as usage grows
Industry & Context.
solve a range of problems; Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills; analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
Ability to work extended hours as needed
What They're Looking For.
Must Have
Intermediate-level experience, fully functioning broad knowledge in software engineering, 2-5 years of relevant work-related experience, Backend development fundamentals + REST/event APIs, AWS development (IAM basics, S3, compute, networking fundamentals), IaC and CI/CD fundamentals, Observability basics (logs, metrics, dashboards) and debugging, Data integrations (Kafka/Kinesis) and storage patterns, Unit/integration testing and code quality practices, Intermediate knowledge of software development methodologies, practices, concepts, and technologies, Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems, Intermediate knowledge of at least one required programming language, Ability to partner, communicate, and negotiate with various Technology or partner Teams, Ability to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations, Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work, Ability to mentor others to do the same, Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences, Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Nice to Have
Performance testing, Internal developer platform concepts, Containers (Docker) and EKS basics, Security best practices (KMS, secrets), SageMaker
What You'll Do.
build and maintain cloud-based services and automation
enable internal Teams to build
and operate AI solutions more quickly and reliably
work hands-on with backend services
and event-driven integrations
apply AWS fundamentals
and Infrastructure as Code
improve release stability and developer velocity
ensure platform services are easy to monitor
apply knowledge and skills of software development and testing effectively to solve a range of problems
document each aspect of a system or application
determine and assess the needs of the user and then create software to meet the requirements
identify and resolve issues that arise during the design
testing and maintenance processes
work in an agile environment to deliver high-quality software
prepare and install solutions by determining and designing system specifications
How You'll Work.
Team & Collaboration
Work alongside other engineers on the team; Collaborate closely with customers and cross-functional departments; partner, communicate, and negotiate with various Technology or partner Teams
Communication Scope
communicate project statuses and proposals; effectively communicate ideas and strategies to a variety of audiences
Process & Methodology
take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
Full Job Description
**Department:** Technology **Our Company Promise** We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. **Job Description:** As a Software Engineer Global supporting Southwest’s AI Platforms Pod, you’ll help build and maintain the cloud‑based services and automation that power the Company’s AI and machine learning capabilities. This role focuses on developing secure, well‑tested software that enables internal Teams to build, deploy, and operate AI solutions more quickly and reliably. You’ll work hands‑on with backend services, APIs, and event‑driven integrations, while applying AWS fundamentals, CI/CD pipelines, and Infrastructure as Code to improve release stability and developer velocity. With a strong emphasis on observability and operational readiness, you’ll help ensure platform services are easy to monitor, troubleshoot, and scale as usage grows. This role offers a solid foundation for engineers who want to grow their cloud and platform skills while contributing to the core systems that enable innovation across Southwest’s AI ecosystem. Responsibilities * Apply knowledge and skills of software development and testing effectively to solve a range of problems * Work alongside other engineers on the team to elevate technology and consistently apply best practices * Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals * Document each aspect of a system or application as a reference for future upgrades and maintenance * Determine and assess the needs of the user and then create software to meet the requirements * Identify and resolve issues that arise during th
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