Automation Anywhere
SaaS
SoftwareEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Software Engineer at Automation Anywhere. Skills: full stack development, troubleshooting, customer-facing problem solving. Partnering with various customer facing teams to connect with customers and partners to gather detailed information about production issues. Quickly assessing situations to provide workarounds that unblock customers while permanent solutions are developed”
What You'll Achieve.
sustaining and strengthening our core product operations; ensure the ongoing stability, reliability, and performance of our platform; maintain mission-critical systems; elevate the customer experience; support the long-term health and evolution of our enterprise-scale automation platform; deliver fast, reliable resolutions
Industry & Context.
solving complex, real-world challenges; diagnose and resolve production issues; implement scalable and durable solutions; hands-on troubleshooting; code-level fixes; Analyzing patterns in customer issues to identify opportunities for product improvements; problem-solving
Regular onsite workdays in our San Jose, CA office strongly preferred, Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.
What They're Looking For.
Must Have
2+ years of professional experience in full stack development, programming skills with experience debugging and fixing production code, Demonstrated ability to troubleshoot complex technical issues systematically, Experience working with version control systems (Git) and creating pull requests, Genuine passion for customer success and problem-solving
Nice to Have
Experience with cloud platforms and distributed systems is a plus
What You'll Do.
Partnering with various customer facing teams to connect with customers and partners to gather detailed information about production issues
Quickly assessing situations to provide workarounds that unblock customers while permanent solutions are developed
proactive communication throughout the resolution process to build and maintain customer trust
Partnering closely with Support and CloudOps teams to ensure seamless customer experiences
Investigating and diagnosing complex issues across the full stack
Diving deep into codebases to identify root causes of production incidents
Creating well-documented pull requests with fixes and route them to subject matter experts for expedited review
Following up diligently with Product and Engineering teams to ensure timely resolution and deployment of fixes
Analyzing patterns in customer issues to identify opportunities for product improvements
Contributing to building stronger observability and monitoring capabilities
Documenting troubleshooting processes and solutions to build a knowledge base for the team
Participating in post-incident reviews with a learning mindset
focusing on prevention and process improvements
How You'll Work.
Team & Collaboration
Collaborate closely with customers and internal teams to diagnose and resolve production issues; Partnering closely with Support and CloudOps teams to ensure seamless customer experiences; Working closely with Support, CloudOps, Product, and Engineering teams to deliver fast, reliable resolutions; Advocating for customer needs within internal teams while balancing technical constraints; Sharing insights from customer interactions to inform product roadmap and quality initiatives
Communication Scope
Excellent communication skills with the ability to explain technical concepts to various audiences
Full Job Description
**About Us:** Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. **Our opportunity:** We’re looking for a driven Engineer who is energized by solving complex, real-world challenges and making a meaningful impact for customers. At Automation Anywhere—the leader in Agentic Process Automation (APA)—you’ll play a critical role in sustaining and strengthening our core product operations, as outlined by leadership, while operating at the intersection of cutting-edge AI, automation, and customer success. Acting as a trusted technical partner, you’ll collaborate closely with customers and internal teams to diagnose and resolve production issues, implement scalable and durable solutions, and ensure the ongoing stability, reliability, and performance of our platform. Through hands-on troubleshooting, code-level fixes, and continuous improvement initiatives, you’ll help maintain mission-critical systems, elevate the customer experience, and support the long-term health and evolution of our enterprise-scale automation platform. **Who you’ll report to:** This role will report to the Sr. Director, Engineering **Location:** Hybrid role with regular onsite workdays in our San Jose, CA office strongly preferred **You will make an impact by being responsible for:** Customer-First Problem Solving * Partnering with various customer facing teams to connect with customers and partners to gather detailed information about production issues, demonstrating empathy and technical acumen * Quickly
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