SoftwareDevelopmentManager,RealtimeCommunications,AmazonConnect(AWS)

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. As a software development manager on our team, you’ll help to establish teams developing new systems from scratch, working closely with senior technical leaders within the team and across AWS. You’ll coordinate feature development across teams, ensuring new functionality fits into the broader slate of AWS services. You'll drive a culture that values operational excellence, security, customer focus, and continuous improvement. Key job responsibilities - Drive technical strategy, design, development, deployment, and operations for new and existing AWS services working alongside Amazon Connect. - Lead and mentor multiple software engineers. - Collaborate with senior leadership and cross-functional teams to define product vision, roadmap, and create impactful solutions. - Build and grow high-performing teams. - Drive architectural decisions for large-scale, highly available cloud services. - Ensure operational excellence and compliance with industry standards. - Manage multiple concurrent programs and projects in an intrapreneurial environment. - Foster a culture of innovatio