ADCI
Technology
SoftwareDevelopmentManagerIII,AmazonNow(ProjectTez)
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optimal for Manager candidates.
“Software Development Manager III, Amazon Now (Project Tez) at ADCI. Skills: Platform engineering, Team leadership. Lead PRISM end to end. Own team building”
What You'll Achieve.
Scale to 2MM orders; Ship core engineering products; Grow team from pillar to suite; Improve platform reliability
Industry & Context.
Root cause analysis; Troubleshooting; Incident management
Oncall rotation
What They're Looking For.
Must Have
3+ years engineering team management, 10+ years engineering experience, 8+ years leading multi tier web services, Knowledge of engineering practices, Experience partnering with product teams, Experience designing or architecting systems
Nice to Have
Experience communicating with users, Experience recruiting, hiring, mentoring teams
What You'll Do.
Lead PRISM end to end
Own technical strategy
Own platform delivery
Hire engineers and managers
Grow team from pillar to suite
Own technical roadmap
Own technical strategy
Partner with Principal Engineer
Drive multi quarter investment plans
Anchor AI native CX layer
Own AI foundational models
Build platforms as durable products
Drive adoption across tenants
Drive adoption across partner teams
Run operational excellence
Own COE follow through
Own incident readiness
Partner across leadership stack
Engage with senior leaders
Align platform investment
Develop senior engineers
Build career growth paths
Grow next generation leaders
Review architecture proposals
Debate tradeoffs on AI infrastructure
Decide quality and automation bets
Align engineering leads
Go deep into design discussions
Review bar raiser packets
Source senior candidates
Make hiring decisions
Partner with customers
Align on AI capabilities
Have conversations with partners
Present platform progress
Carry platform narrative
Coach engineers and managers
Help engineers move to platform thinking
Be present during incidents
Ensure team learns from events
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer journey teams; Partner marketplaces; Adjacent business orgs; Senior engineering leaders; Product leaders
Communication Scope
Executive presentations; Director forums; VP forums
Process & Methodology
Roadmap, Execution plans, Multi quarter execution
Full Job Description
Amazon Now (Quick Commerce) is one of Amazon's largest and fastest growing businesses, and Tez CX is the customer experience platform powering it across 8+ global marketplaces including India, MENA, North America, EU, UK, and Japan. Tez CX also powers adjacent businesses beyond quick commerce, including India Fresh and Healthcare, with more programs onboarding as the platform scales. Today the platform handles roughly 0.5MM orders per day and is scaling to 2MM by year end. As SDM for this role you will lead one of Tez CX's most strategic platform charters. You will build PRISM from grounds up, a platform organization where engineers ship core engineering products with reach across Tez CX tenants and beyond, anchoring the AI native CX layer for every business the platform serves. PRISM owns the foundational layer underneath the entire CX surface, from AI foundational models and scaling and resilience to quality, instrumentation, latency, and the experimentation platform that gates the rate of CX learning. This is the substrate that every customer journey across the platform runs on. The charter is endorsed at senior leadership level with committed headcount and a multi year vision, sized for the trajectory of senior platform leaders. If you have led platform engineering organizations, can hire and grow strong engineers and managers underneath you, and want to build the AI and engineering foundation underneath one of Amazon's fastest scaling businesses, this is the role. Key job responsibilities You will lead PRISM end to end, owning team building, technical strategy, and platform delivery across the full charter. Specifically: - Stand up the PRISM team. Define team identity and mission, hire engineers and managers across the eight workstream areas, set hiring bar, and grow the team from initial pillar to successful suite of products over horizon. - Own technical roadmap and strategy across PRISM workstreams, partnering with the Principal Engineer on architecture and
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