Amazon.com LLC
Technology
SoftwareDevelopmentManager,HR
Neural analysis suggests this role is
optimal for Manager candidates.
“Software Development Manager, HR at Amazon.com LLC. Skills: AI-powered systems, Distributed systems, Platform architecture, Employee experience technology. Lead architectural design of PXT CMS platform features. Architect AI-powered solutions”
What You'll Achieve.
Transform HR support; Build future of employee experience technology; Serve millions of employees daily; Improve employee satisfaction; Reduce resolution time; Increase self-service adoption; Ensure 99.99% uptime
Industry & Context.
Solve real problems; Solve challenges; Complex requirements; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
3+ years engineering team management, 7+ years working directly within engineering teams, 3+ years designing or architecting systems, 8+ years leading definition and development of multi tier web services, Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, Experience partnering with product or program management teams
Nice to Have
Experience communicating with users, other technical teams, and senior leadership, Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers, Experience with AI/ML systems, Background in conversational platforms, Experience with HR technology platforms, Knowledge of compliance and data security requirements for HR systems
What You'll Do.
Lead architectural design of PXT CMS platform features
Architect AI-powered solutions
Design robust integration patterns
Partner on 3-year architecture plans
Establish engineering excellence
Champion operational excellence
Research and evaluate emerging technologies
Build high-performing teams
Mentor junior engineers
Develop future leaders
Foster ownership and innovation culture
Create inclusive environment
Collaborate with SDMs and PMs
Translate complex requirements
Lead cross-team initiatives
Drive consensus on architectural decisions
Deliver high-impact features
Implement micro-frontend applications
Design intelligent automation
Balance speed and quality
Own end-to-end delivery
Manage complex programs
Influence product strategy
Integrate AI/ML models
Ensure technical solutions enable experiences
Engage HR stakeholders
Drive alignment on shared services
Represent team in reviews
Meet customers directly
Lead operations reviews
Root cause and resolve customer tickets
Establish metrics-driven culture
Drive continuous improvement
How You'll Work.
Team & Collaboration
Cross-organizational influence; Partner with HR, operations, and technology teams; Cross-team initiatives; Partner with stakeholders; Cross-functional collaboration; Engage HR stakeholders; Drive alignment across PXT and AET; Represent team in reviews; Meet customers directly
Communication Scope
Technical vision; Team development; Customer obsession; Presenting to build consensus; Communicating with users; Describing software product features; Technical designs; Product strategy; Executive presentations
Process & Methodology
Program management, Risk mitigation, Roadmap planning
Full Job Description
Ready to transform how millions of Amazonians experience HR support? Apply now and join us in building the future of employee experience technology at Amazon scale. We are seeking a Software Development Manager (SDM) to lead a critical engineering team responsible for building the intelligent foundation of Amazon's employee support platform. In this high-impact role, you will drive both the technical vision and team development for engineers building AI-powered conversational systems, knowledge management platforms, and intelligent routing solutions that serve millions of employees daily. This is a unique opportunity to combine leading-edge generative AI, large-scale distributed systems, and human-centered design to solve real problems that affect every Amazonian's daily work life. You'll lead a team of talented engineers—from SDE I to SDE III—building systems that don't just respond to employee questions but anticipate needs, learn from interactions, and continuously improve the employee experience. What makes this role exciting: • Massive scale and impact: Your systems will serve 1.5M+ Amazonians across 200+ countries and territories. • AI at the forefront: Build production generative AI systems using Amazon Bedrock, LLMs, and agentic frameworks for policy-compliant, context-aware HR support. • Platform architecture: Shape the MHLS (Multi-Tenant HR Line of Service) platform architecture with reusable services and domain-specific features. • Technical complexity: Solve challenges in natural language understanding, knowledge retrieval, multi-modal interactions, and real-time personalization. • Cross-organizational influence: Partner with HR, operations, and technology teams across Amazon and PXT. • Innovation culture: Work in an environment that encourages experimentation and bold technical bets. Key job responsibilities Technical Leadership • Lead architectural design of critical PXT CMS platform features—highly scalable, maintainable, aligned with AWS best practic
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