Amazon.com Services LLC
Technology
SoftwareDevelopmentManager,CustomerServiceSecurity,EndpointSecurity
Neural analysis suggests this role is
optimal for Manager candidates.
“Software Development Manager, Customer Service Security, Endpoint Security at Amazon.com Services LLC. Skills: Endpoint security, Customer service security. Manage team of engineers. Develop engineer careers”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
3+ years engineering team management, 7+ years engineering experience, 8+ years leading multi tier web services, Knowledge of engineering practices full SDLC, Experience partnering with product teams
Nice to Have
Experience communicating with users, Experience communicating with senior leadership, Experience recruiting engineers, Experience hiring engineers, Experience mentoring engineers, Experience coaching engineers, Experience managing engineers
What You'll Do.
Manage team of engineers
Develop engineer careers
Foster culture of innovation
Foster culture of inclusivity
Define strategic investments
Deliver value to customers
Plan three-year investments
Plan annual investments
Provide business updates
Interact with other SDMs
Interact with data professionals
Interact with product teams
Build cohesive strategies
Secure Customer Service endpoints
Help directs solve problems
Advance direct careers
Meet with leadership team
Discuss team problems
Interact with senior leadership
Make plans for CS Security
Review CS Security initiatives
Build technology solutions
Test technology solutions
Deploy technology solutions
Handle billions of records
Maintain security standards
Collaborate with Amazon teams
Enable innovative experiences
Secure customer data access
Secure customer data handling
Secure associate data view
Protect customer trust
How You'll Work.
Team & Collaboration
Cross-functional teams; Leadership team; Senior leadership
Communication Scope
Requirements collection; Technical designs; Product strategy
Process & Methodology
Three-year planning, Annual planning
Full Job Description
As a Software Development Manager on the Endpoint Security Team, you'll build, test, and deploy technology and security solutions that are integral to how Amazon's Customer Service Associates worldwide interact with customers every day. You'll work across the entire technology stack—from device firmware to cloud-scale data processing. Your solutions will handle billions of records in AWS while maintaining Amazon's high security standards. You'll collaborate with teams across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences You'll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. This includes securing how associates view customer information, how data moves across the network, and how we protect customer trust at every touchpoint. Key job responsibilities You will independently manage a two-pizza team of engineers, develop their careers and foster a culture of innovation and inclusivity. You will define what strategic investments we will deliver to deliver even more value to our customers, even more quickly. You will be involved in three-year planning, annual planning, and business updates where our team states our plans and our progress. You will interact with other SDMs and their teams, data professionals, and product and program teams to build cohesive strategies to secure Customer Service's endpoints. A day in the life You will work with your directs day in and day out, helping them to solve problems and to advance their careers. On at least a weekly basis, you will meet with the leadership team to discuss the broader team's biggest problems and how we are solving them. You will also interact with senior leadership, as we make plans and review CS Security wide initiatives. About the team We are team dispersed across multiple locations, but mainly in Seattle, Toronto, and Austin. As a security team responsible for products use
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