SoftwareDevelopmentManager,AmazonConnect

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. Amazon Connect is seeking an SDM to drive our next phase of innovation in forecasting, capacity planning, and agent scheduling, creating toolsets to help customers automate schedule management for their large agent forces, while optimizing agent efficiency, performance, improving agent experiences. The Role: As an SDM for Forecasting, Capacity Planning, and Agent Scheduling, you'll lead a high-impact software engineering team driving Connect's workforce management product. You'll help businesses to get the most out of their workforces, by automating and optimizing agent schedules. Key job responsibilities - Drive technical strategy, design, development, deployment, and operations for new and existing AWS services working alongside Amazon Connect. - Lead and mentor multiple software engineers. - Collaborate with senior leadership and cross-functional teams to define product vision, roadmap, and create impactful solutions. - Build and grow high-performing teams. - Drive architectural decisions for large-scale, highly available cloud services. - Ensure operational excellence