Amazon.com Services LLC
Technology
SoftwareDevelopmentManager,AmazonConnect,AmazonConnect(AWS)
Neural analysis suggests this role is
optimal for Manager candidates.
“Software Development Manager, Amazon Connect, Amazon Connect (AWS) at Amazon.com Services LLC. Skills: Software development management, Cloud platform, Customer experience. Develop next generation contact center. Design scalable systems”
Industry & Context.
Solving complex problems
What They're Looking For.
Must Have
3+ years engineering team management, 7+ years engineering experience, 3+ years system design/architecture, 8+ years leading web services development, Knowledge of full SDLC engineering practices, Experience partnering with product management
Nice to Have
Experience communicating with users, Experience communicating with technical teams, Experience communicating with senior leadership, Experience recruiting engineers, Experience hiring engineers, Experience mentoring engineers, Experience coaching engineers, Experience managing engineers
What You'll Do.
Develop next generation contact center
Design scalable systems
Deliver resilient systems
Establish teams developing new systems
Coordinate feature development across teams
Ensure new functionality fits AWS services
Drive a culture of operational excellence
Drive a culture of security
Drive a culture of customer focus
Drive a culture of continuous improvement
How You'll Work.
Team & Collaboration
Senior technical leaders; Across AWS; Cross-team feature development
Communication Scope
Collect requirements; Describe software features; Describe technical designs; Describe product strategy
Full Job Description
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Managers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. As a software development manager on our team, you’ll help to establish teams developing new systems from scratch, working closely with senior technical leaders within the team and across AWS. You’ll coordinate feature development across teams, ensuring new functionality fits into the broader slate of AWS services. You'll drive a culture that values operational excellence, securi
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