Amazon
Technology
SoftwareDevelopmentEngineer,Self-ServiceandAutomationTeam
Neural analysis suggests this role is
optimal for Mid candidates.
“Software Development Engineer, Self-Service and Automation Team at Amazon. Skills: Self-Service, Automation, AI. Design scalable enterprise solutions. Develop scalable enterprise solutions”
What You'll Achieve.
Seamless customer support experience; Resolve issues first interaction
Industry & Context.
Solve problems
What They're Looking For.
Must Have
3+ years professional software development, 2+ years design or architecture, 3+ years Video Games Industry experience, Experience programming at least one language
Nice to Have
3+ years full software development life cycle, Bachelor's degree in computer science
What You'll Do.
Design scalable enterprise solutions
Develop scalable enterprise solutions
Solve problems with risks
Solve problems with constraints
Create frameworks for GenAI integration
Develop solutions for GenAI integration
Collaborate with engineering teams
Collaborate with product teams
Identify opportunities for automation
Identify opportunities for efficiency
Establish best practices for code
Establish guidelines for code
Drive innovation through demonstrations
Drive innovation through workshops
Drive innovation through documentation
Drive team's OE/EE efforts
Mentor engineers on implementation
Make tradeoffs between delivery
Make tradeoffs for maintainability
How You'll Work.
Team & Collaboration
Cross-functional teams; Global Product and Technology team
Full Job Description
At Amazon we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Experience Products (CXP) department. CXP owns the technology to support and enhance our Customer Service Operations network through our Self Service and Automation features, and various client applications. We focus on robust architecture, world class UX, and leverage Gen-AI technologies to drive insights and solutions through a myriad of applications. We are looking for a Software Development Engineer II to be part of a Global Product and Technology team whose innovations and strategies will define the next generation of customer experience for Amazon Customer Service, providing a seamless customer support experience globally and ensuring issues are resolved during the first interaction. As our Technical Leader, you'll design and implement next-generation customer facing systems that harness the power of Large Language Models, keeping us at the forefront of AI innovation. You'll have the unique opportunity to influence our technical direction, collaborate with teams across the organization, and drive the adoption of transformative AI solutions. If you're passionate about emerging AI technologies and want to make a lasting impact on developer productivity at scale, this role offers an exceptional platform to advance your expertise in one of tech's most dynamic fields. Key job responsibilities - Design and develop scalable, enterprise solutions and solve problems that have substantial risks and conflicting constraints along multiple dimensions - Create frameworks and solutions that enable seamless integration of GenAI technologies into existing systems - Collaborate with engineering and product teams to identify opportunities for automation and efficiency improvements - Establish best practices and guidelines for code organisation, clarity, simplicity, error handling, and documentation. - Drive innovation through technical demonstrations, workshops
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