SoftwareDevelopmentEngineerII,FaST(FashionSubsidiaryTech)

The FaST (Fashion Subsidiary Tech) CS-Tech team owns Customer Service support, tooling, automation, and Fraud & Abuse prevention charters for our online fashion retailers, Shopbop and Zappos. As an Amazon subsidiary, we leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to continually improve the customer experience for their entire journey at Shopbop.com and Zappos.com. On the CS-Tech team, you’ll get to build critical services, multi AI agentic workflows that impact every Shopbop and Zappos customer, and the Customer Service Agents. You get a chance to work directly with stakeholders, and take responsibility for scoping projects, completing design, and building systems for launch. You will directly support our internal stakeholders in Fashion & Fitness Customer Service and Fraud Prevention teams to ensure we build the right tooling and enable highly impactful scenarios. Come to work with us and help define the next generation customer experiences for the fashion-obsessed! Work/Life Harmony Our team puts a high value on work-life harmony. Our team is located on-site in Madison, WI. We generally keep core in-office hours from 9am to 5pm, M-F. Mentorship & Career Growth We’re building an environment that celebrates knowledge sharing and mentorship. Our team truly enjoys mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Key job responsibilities In this position, you'll use a variety of tools to build, provision, and test a variety of API's and services with a heavy lean towards server-side work. You get to use AI tools to augment work while also building AI agents for customer service scenarios A day