SoftwareDevelopmentEngineer

Want to build customer service experiences that resolve millions of contacts across Amazon's global marketplace? Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues. - Own and ship full-stack features end-to-end in a high-scale distributed environment - Design resolution systems that handle tens of millions of weekly customer interactions - Work at the intersection of real-time data orchestration, intelligent automation, and customer experience - Ship to production frequently with high autonomy and direct impact visibility Key job responsibilities - Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale - Own features from requirements through production, including operational excellence and on-call - Build APIs and integrations that unify data from multiple upstream services into coherent customer-facing experiences - Drive technical decisions within your scope — choose the right architecture, advocate for trade-offs, and deliver incrementally - Collaborate with product, UX, and partner engineering teams to translate ambiguous customer problems into technical solutions - Mentor teammates, contribute to design reviews, and raise the engineering bar through code quality and operational rigor - Identify and resolve systemic issues proactively — reduce toil, improve reliability, and simplify complexity A day in the life Throughout the day, you'll focus on hands-on development of features and systems that shape how customers experience resolution at Amazon scale. Your morning might start with checking metrics from a feature you shipped last week, seeing real customer impact in the dashboards. You'll hop into a design review with teammates to debate how to surface information and actions for a customer problem, making the resolution path seamless for Customer Experience. In the afternoon, you attend a Lunch and Learn to stay on top of new emerg